THIS TALK IS FOR YOU IF …
• You want to use repeat and referral business (the least expensive and most effective marketing strategy there is) to build your business
• You lose valuable customers and don’t know why
• You are prepared to take a fresh look at how you communicate with customers – from the planning stage, through completion, and beyond
Come and join us on Tuesday evening, June 4, 2019 and learn from Neil Godin how to
Uncover the reasons why good customers stop buying – and what you can do about it (Hint: It’s ‘not’ about price!)
Overturn ‘Murphy’s Law’ with intensive communication and contingency planning
Use predictive problem solving to pre-empt issues and prevent conflict
Take responsibility when things go wrong, and avoid ‘The Victim Game’
Learn customer-saving communication and ‘commitment management’ skills
Rescue relationships with customers by recovering brilliantly when things go wrong
How to “set yourself up to succeed” with every customer
How to communicate effectively when (inevitable) mistakes are made
How to stay in touch with customers in ‘helpful’ ways after the sale
Neil is a former business journalist and is president of Neil Godin International Inc., a business consulting and training firm. Neil works with both sides of the training equation: Business development (training and coaching in marketing, sales and service), and ‘people development’ (training in leadership and team building; communication, and conflict prevention and resolution). As a speaker he has addressed more than 300,000 people in Canada and the US.
For additional information, visit Neil online at www.neilgodin.com
AGENDA – WHAT TO EXPECT
5:45pm - Doors open
5:45pm to 6:15pm – Open networking
6:15pm to 6:25pm - Opening remarks
6:25pm to 6:30pm - Networking tip
6:30pm to 6:45pm - Idea Parties
6:45pm to 6:50pm – Food sponsor’s presentation
6:50pm to 7:30pm – Collaborative networking
7:30pm to 7:45pm – Break and open networking
7:45pm to 8:45pm – Neil’s talk
8:45pm to 9:00pm – Open networking
9:00pm - It’s a wrap.
Your investment is $12 cash at the door.
If you aren’t satisfied with the value you received you’ll get a 100% no-quibble refund upon request.