social customer service

Join us for a fun evening of meeting new people and enjoying drinks at a local bar! This is a great opportunity to make new connections and socialize in a relaxed and friendly atmosphere. We’ll be gathering at **Brewdog** from 19:00 onwards. It’s a great spot for beers and exciting conversations in the evenings and during the daytime. The alternative atmosphere can be hard to find in Berlin Mitte, and this is one of the coolest spots in the area. Don’t miss out on this chance to expand your social circle and have a great time. We can’t wait to see you there! 😊 **\*\*How to find us\*\* 😉** 1\. Please don’t ask the bartender where the group is\. Check the next point ❤️ 2\. We will post photos and videos of where the group is sitting on our Slack community\. You can join the community here \- [https://join.slack.com/t/berlinsocials-flock/shared_invite/zt-3lk26f4ok-J2cc7KRFCPe6QCgCdzLtaA](https://join.slack.com/t/berlinsocials-flock/shared_invite/zt-3lk26f4ok-J2cc7KRFCPe6QCgCdzLtaA)

## The Local Group Berlin / Brandenburg invites you to a kick-off (in English) to “Social responsibility in project management”. Register here: https://pmi-gc.de/event/local-group-event/social-responsibilty "Giving back" is an essential part of PMI's core values and understanding - therefore Social Responsibility (SR) is at the heart of those values. Besides the global cooperation of PMI with the United Nations on the base of the 17 Sustainable Development Goals (SDGs), PMI Germany Chapter has set up an SR initiative that allows PMI members directly to support NGOs / NPOs working in this context and to generate social impact. This session spans from the underlying principles to current projects and illustrates what kind of participation is possible through PMI. The icing on the cake is the matchmaking concept, which will be presented and opened for discussion. ### **Learning Objectives** • Get to know the Social Responsibility Initiative of PMI Germany Chapter • Identify possible opportunities to engage yourself • Help shaping the Matchmaking concept to make use of the SR initiative

Bitte kauft in den Restaurants mindestens einen Artikel, damit wir keinen Ärger mit dem Manager bekommen. -> Location Berlin Potsdamer Platz -> The Playce -> Manifesto Markt Wir sitzen unten oft an den großen runden Tischen vor dem Restaurant Kumpir'a oder an den langen Tischen vor dem Pizza und Pasta Restaurant im Erdgeschoss. Dieses Treffen ist für: -Internationale Teilnehmer aus allen Ländern, die auf Deutsch Kontakte knüpfen wollen. -Deutsch-sprachige, die in netter Gesellschaft anderen helfen wollen, Deutsch zu sprechen, oder nur neue Kontakte knüpfen wollen.

🎤 **Interner Wettbewerb – Bewertungsreden & Stegreifreden** An diesem besonderen Clubabend treten unsere Mitglieder in den Kategorien **Stegreifreden** und **Bewertungsreden** gegeneinander an. Spontan sprechen, klar strukturieren, konstruktiv feedbacken – hier zeigen wir, wie wirkungsvoll Kommunikation unter Zeitdruck sein kann. **Was erwartet dich als Gast?** Du erlebst hautnah, wie Redner ohne Vorbereitung überzeugend antworten und wie professionelles, wertschätzendes Feedback entsteht. Der Abend folgt einem klaren Wettbewerbsablauf mit Jury, Zeitmessung und Auszeichnungen – spannend, lehrreich und inspirierend zugleich. **Warum solltest du dabei sein?** Wenn du im Alltag oder Beruf sicherer auftreten, spontan reagieren oder besser Feedback geben möchtest, bekommst du hier praxisnahe Impulse und echte Aha-Momente. Zuschauen lohnt sich – und Mitmachen vielleicht schon beim nächsten Mal 😉 Neugierig? Komm vorbei und erlebe Rhetorik in Bestform! 📍 **Wo und wann?** Im Clubraum in der Trinitatis Gemeinde (1. OG Hinterhaus – durch den Hof). Unsere Treffen folgen einem klaren, motivierenden Ablauf, der dir Sicherheit und Raum zum Ausprobieren gibt. 📌 **Neugierig geworden?** Dann schau vorbei – wir freuen uns auf dich! Mehr Infos findest du in unserem Linktree (https://linktr.ee/meisterredner)

# Wine World Journey **Special — German Wine Blind Tasting 🍷** *Relaxed · Social · Share & Taste Together* *German Trip Special* is a **casual blind tasting & social wine gathering**, where everyone brings a German wine they love and shares it with the group. **Wine requirement:** Please bring **one German wine priced over €12** **What kind of event is this?** * 🍷 **Blind Tasting** – no labels showing, just senses and guess the wine region+grape variety, if you can * 🧠 **Easy & relaxed** – no pressure, just see what you find in the wine * 🤝 **Social-focused** – meet people who enjoy wine and connect * 🎒 **Bring Your Own Wine** – bring one German wine you like **A special note for our old wine group friends:** If you’ve joined our previous wine learning or tasting sessions, *especially German section*, you probably already: * Know some key German wine regions * Are familiar with grapes like Riesling or Spätburgunder * Have started forming your own way of choosing and tasting wine This time, **it’s your turn to share** 🍇 📌 **NOTIFICATION**: * 10.00 EURO donation for the venue +orgainaztion +Wine tasting note+ Snack * Please bring cash, and a pen to write tasting notes * The venue is inside a residential building reception lobby. Please enter through the main entrance gate, then turn right to reach the venue. You may enter together with other residents, or feel free to call me upon arrival.

Hi everyone, Our next **CorrelAid Berlin in-person meetup** is coming up! This Thursday, we’ll meet at **Café Milagro** in Kreuzberg – a cozy spot perfect for catching up and talking “Data for Good.” 🗓️ **When:** Thursday, February 12, 2026 🕠 **Time:** 17:30 – 19:00 📍 **Where:** [Café Milagro, Bergmannkiez, Kreuzberg](https://maps.app.goo.gl/y4Cu8mQZ8rMa9uHh8?g_st=ipc) Whether you’re already involved in projects or just curious about what CorrelAid Berlin does, you’re very welcome to join — grab a drink, share your ideas, and meet fellow data-for-good enthusiasts. Looking forward to seeing you there! CorrelAid Berlin team💙

After the successful SprachyFass's, we’re excited to invite you to the next edition – this time focusing exclusively on **German** and **Spanish**. This event offers a relaxed environment to practice your language skills while meeting new people. Whether you’re improving your **German** or mastering your **Spanish**, the Sprachbar - Sprachyfass is the perfect opportunity to engage in meaningful conversations with fellow learners and native speakers. **Event Details:** 📍 **Location:** Sisyfass - Wildenbruchstr. 7, 12045 Berlin 🕒 **Time:** from 19:45 - Open End - music will follow from 22:00 on. 🍹 **Fee:** Free participation – but don’t forget to grab a drink at the bar to support the venue. **How It Works:** * Focused on **German** and **Spanish** – all levels are welcome, but the target level is A2–B1. * Participants are grouped based on proficiency to ensure comfortable conversations. * Regular rotations give everyone the chance to meet new people and practice both languages. ### **FAQs:** **1\. I’m interested in practicing German/Spanish but don’t speak the other language\. Can I still participate?** Yes, you’re welcome to join even if one of the languages is stronger for you. However, the goal of the event is to create a **tandem environment between German and Spanish**, so it’s ideal if you have some knowledge of both languages. **2\. My proficiency isn’t very high\, but I’d like to participate\. Is this event suitable for me?** Absolutely! This event is about practicing and connecting, so all skill levels are encouraged to attend. Just keep in mind that the focus is on **German and Spanish**, so we aim to keep **3\. Is there a fee to attend?** No, the event is free. However, purchasing a drink at the bar helps support the venue, and we encourage everyone to enjoy the cozy atmosphere with a drink or two!

To find us, look out for "The Red Stonker" which looks like: https://meetu.ps/3mjhSm [Use a web browser, as the App does not go to the right place] Every Friday evening we gather for an English speaking meetup for some social drinks. The venue varies from week to week, so please check the location for each event. If you have any suggestions for where you might like to meet next time, please send me a message. If you run a biergarten, bar, or other suitable location and would like some customers, send me a message. The number of attendees varies as you can see from the past events, but there is usually at least 50. We have a mix of nationals and internationals working, studying, visiting, or just living in Berlin. Free to attend, everybody is welcome, so grab a drink and come say hi.

You are welcome to join Sunday services at our church location. Feel free to contact us if you have any questions.

**Come together. Read. Talk about it.** Vielleicht liest du viel und vermisst Gespräche darüber. Vielleicht hast du Lust, neue Menschen kennenzulernen – in einem entspannten, ungezwungenen Rahmen. Lesen verbindet, und genau dafür ist dieser Club gedacht. Dieser *Social Reading Club* ist für Menschen, die gern lesen und sich genau das wünschen: mehr Zeit dafür – und Raum für Austausch mit anderen, die das genauso fühlen. Wir treffen uns in einem Café am **Platz der Luftbrücke in Kreuzberg**. Nicht als klassischer Buchclub mit Vorgaben oder Pflichtlektüre, sondern als gemeinsames Innehalten: jede\*r liest für sich, egal ob Zeitung, dicker Roman oder Sachbuch. Im eigenen Tempo. Danach kommen wir ins Gespräch – ganz natürlich, ohne Erwartung. Dein Handy kannst du dabei weglegen – ich behalte die Zeit für dich im Blick. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . **So sieht ein Treffen aus** Der Vormittag besteht aus **einer Leseeinheit**. Wir kommen an, bestellen etwas und richten uns ein. Dann lesen wir, zusammen, in Stille – konzentriert, jede\*r für sich. Zum Abschluss gibt es ein lockeres Kennenlernen und Austauschen – über das, was wir gerade lesen, und das, was es bei uns auslöst: Gedanken, Eindrücke, Stellen, die hängen geblieben sind. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . **ℹ️ Hinweise** * Wir treffen uns in einem Café und sind dort normale Gäste. Also plane bitte ein, dort etwas zu bestellen. * Die Teilnahme selbst ist kostenlos. Um die monatlichen Meetup-Gebühren zu decken, freue ich mich über einen freiwillige **Spende** **von** **2 € bis 5 €** – vor Ort in **bar** oder per **PayPal**. * Eine Vorbereitung ist nicht erforderlich. Alles, was du tun musst, ist, etwas zum Lesen mitzubringen. * Die Treffen finden auf Deutsch statt. 🇩🇪 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . **🗓️ Agenda** **11:00 – 11:15 Uhr** Ankommen, Einrichten & etwas bestellen **11:15 – 12:30 Uhr** Stille Leseeinheit (konzentriertes Lesen, jede\*r für sich – gerne Kopfhörer mitbringen, falls es im Café etwas voller wird) **12:30 – 13:30 Uhr** Austausch, Kennenlernen & Ausklang

Join us for an afternoon of cultural exchange and German conversation practice at our Berlin Conversation Meetup Group event — complete with interesting chats and a beer or two at our local bar BrewDog Berlin Mitte. Connect with like-minded individuals who are passionate about language learning, culture, and community. Share your experiences, learn about different cultures, and engage in meaningful discussions across German language levels. From beginners to advanced levels, all learners and speakers of German are welcome! Whether you're a local resident or a curious traveler, this event promises to be a blend of fun, learning, and connecting with others who value the richness of cultural diversity and language learning. This event is hosted by the online language school lalia-berlin.com, helping German learners to overcome communication barriers and grow into confident speakers of German. Join us for this fun afternoon of practice and renew your motivation to break through to the next level in German! We use a [WhatsApp group](https://chat.whatsapp.com/CumRuFFzUWGF6jToK3GHIA?mode=wwt) where we share updates like the exact location and any last-minute info on the day of the event. **Feel free to join if you’d like to stay in the loop**: https://lalia-berlin.com/offline-events

Meet up and join other people in Berlin this Saturday! Whether you're a long-time resident or just travelling through, come and meet new people to have fun, make new friends and enjoy your Saturday evening in a safe and welcoming environment at one of Berlins fantastic bars. This week we're heading to Nachtvogel (see link to location). Looking forward to seeing you there! Look out for the "Sip Happens" signs on tables. We always have several organisers there (male and female), so come say hello to us! We care to make sure that everyones enjoys themselves and we have **no tolerance for bad behaviour or creepiness.** **Follow us on Insta:** @siphappens.berlin **Join us on Telegram:** t.me/siphappens_berlin **👉 Other important notes:** \- 🍸 The locations we visit are bars and clubs\, they are businesses and we are able to keep these events free ONLY if people buy drinks\. Please respect the locations and the event by making purchases \- 🦹‍♂️ Remember to keep an eye on your belongings and prioritize your own well\-being\. We are not responsible for any lost items or personal issues\. \- 📷 By attending our events\, you consent to being photographed or filmed\. Photos and videos taken during the events may be shared on our social media\. If you do not wish to appear in the photos or if you appear in a photo that we post that you would like removed\, please send us a private message as soon as possible on Instagram \(@siphappens\.berlin\)

Unser internationales Sprachcafé richtet sich an Alt- und Neu-Berliner\*innen, Reisende und Anwohner\*innen - alle sind willkommen! Bei heißem Tee und Kaffee und frischen Waffeln könnt ihr mit Menschen aus aller Welt ins Gespräch kommen. Um das Eis zu brechen, haben wir verschiedene Spieleinheiten vorbereitet - wie zum Beispiel ein Kennlern-Bingo, Impro-Theater-Übungen und ein kleines Berlin-Quiz. Selbstverständlich ist die Teilnahme an den Spielen freiwillig und ihr könnt euch gerne einfach gemütlich unterhalten. Wir möchten vor allem Sprachstudierende ermutigen teilzunehmen, und Berlin in diesem Rahmen aus verschiedenen Perspektiven kennenzulernen, persönliche Kontakte zu knüpfen und in das kulturelle Kiezleben der Stadt einzutauchen. Teilnahme auf Spendenbasis

Being a founder can sometimes feel like you’re navigating uncharted waters alone, but you don’t have to. Solo Founder Assist is a unique space where founders come together to support, guide, and assist each other in real-time. **Think of it as founders helping founders:** whether you’re brainstorming solutions, sharing resources, or simply exchanging insights, this event is all about collaboration, growth, and practical support. No matter the stage of your startup, you’ll leave with fresh ideas, actionable advice, and connections that matter. **Why attend?** * Connect with like-minded founders who understand the journey. * Receive guidance and support tailored to your startup challenges. * Share your knowledge and help others grow. * Build meaningful relationships that extend beyond the event. **Join the GrowFirma community:** At GrowFirma, our mission is to build a thriving ecosystem for founders. Don’t miss out—join our community for ongoing support, events, workshops, and resources that help turn ideas into businesses. [Link](https://linktr.ee/Growfirma?utm_source=ig&utm_medium=social&utm_content=link_in_bio&fbclid=PAb21jcAPxdIdleHRuA2FlbQIxMQBzcnRjBmFwcF9pZA81NjcwNjczNDMzNTI0MjcAAaeoh1-aUMUVat-9H__91zKy_DVR4Bi9vDGr6BbManzROY3_cHkVlLkDuSciVQ_aem_8b59eQqDGkpHqx2jXbT-oQ)

Social Sips & Bites… We accidentally found out it’s Ann’s birthday 👀 And as a group that never misses food, drinks, or a perfectly good excuse to celebrate… we’ve decided to politely crash her birthday party Come laugh, sip, snack, and help us convince Ann this was always the plan. Because let’s be honest, birthdays are better with great people and zero warning See you there

In an era focused on scalable efficiency, the pursuit of absolute service consistency is often seen as the ultimate goal. But what is gained and what is lost when service offerings are entirely predictable? Does aiming for uniformity stifle necessary adaptation and human connection? Join us for an intimate discussion exploring the often overlooked trade-offs of **service consistency**. We'll dive into when consistency builds “trust and reliability”, and when it becomes “a barrier to designing flexible, empathetic, and truly customer-centric experiences”. **#ServiceDesign #ServiceConsistency #ServiceManagement** **What’s a Service Design DC salon?** Our salons are an excellent opportunity to connect with fellow designers, engage in meaningful conversations, and gain fresh perspectives on the evolving landscape of our field. Space is limited to ensure an intimate atmosphere and encourage deeper conversations. Whether you have been to a past salon or will be a first timer, we’d be happy to have you join this group discussion of service design practitioners and enthusiasts in the Washington D.C. area! **Evening Agenda** * 6:00 P.M. - Doors Open / Socializing \* * 6:30 P.M. - Salon begins * 8:00 P.M. - Salon Wraps up \*We will provide light refreshments, including food and drinks, during the salon. **Note about RSVPs:** * Due to the limited number of available spots, we kindly request that you update your RSVP if you are unable to attend so others may have the opportunity to join. Thank you for your understanding. *** Many thanks to our host and sponsor, **Technical Assent!** *At Technical Assent, we believe that government can be a platform for service innovation where services can be designed to be more relevant to customers, more reliable, and delivered at a lower cost.* *Our company exists to build high-performing government service organizations — government-to-citizens (G2C), government-to-government (G2G), and shared services. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience. We use that insight to design and modify the talent, tools, and technology that deliver government services to each customer. Technical Assent is a Service-Disabled Veteran Owned Small Business appraised at CMMI-SVC Level 3.*

Stop by **Station Auto Wash** on **February 16th** starting at **8 AM** and treat your car (and yourself!) to a sparkling clean wash. While you’re here, enjoy a special treat on us—available **while supplies last**. Don’t miss this chance to start your day off fresh, with a clean car and a little something sweet! Bring your friends, bring your family, and make it a fun morning at Station Auto Wash!

Join Neurodivergent District for a night of camaraderie over karaoke. We are excited to celebrate the 30th birthday of one of our members and hosts, Patrick R. We have a 6:30 reservation with limited seating. If you arrive later, you may not have a seat. We're still happy to have you come and join us. This venue can be **loud and overstimulating** for some, so please feel free to bring supports that help (earplugs, noise-canceling headphones, taking breaks outside, etc.). And no pressure to sing — you’re welcome to cheer others on and/or just come to socialize. **Please note:** you’re responsible for any food/drink charges you accrue. We look forward to seeing you.