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Bonsoir à tous! Venez nombreux pour causer autour d'un repas ou d'un verre chez La Madeleine. On n'a que deux règles: (1) qu'on y parle exclusivement le français et (2) qu'on achète quelque chose à boire ou à manger (c'est La Madeleine qui le demande). Merci et à bientôt!

In an era focused on scalable efficiency, the pursuit of absolute service consistency is often seen as the ultimate goal. But what is gained and what is lost when service offerings are entirely predictable? Does aiming for uniformity stifle necessary adaptation and human connection? Join us for an intimate discussion exploring the often overlooked trade-offs of **service consistency**. We'll dive into when consistency builds “trust and reliability”, and when it becomes “a barrier to designing flexible, empathetic, and truly customer-centric experiences”. **#ServiceDesign #ServiceConsistency #ServiceManagement** **What’s a Service Design DC salon?** Our salons are an excellent opportunity to connect with fellow designers, engage in meaningful conversations, and gain fresh perspectives on the evolving landscape of our field. Space is limited to ensure an intimate atmosphere and encourage deeper conversations. Whether you have been to a past salon or will be a first timer, we’d be happy to have you join this group discussion of service design practitioners and enthusiasts in the Washington D.C. area! **Evening Agenda** * 6:00 P.M. - Doors Open / Socializing \* * 6:30 P.M. - Salon begins * 8:00 P.M. - Salon Wraps up \*We will provide light refreshments, including food and drinks, during the salon. **Note about RSVPs:** * Due to the limited number of available spots, we kindly request that you update your RSVP if you are unable to attend so others may have the opportunity to join. Thank you for your understanding. *** Many thanks to our host and sponsor, **Technical Assent!** *At Technical Assent, we believe that government can be a platform for service innovation where services can be designed to be more relevant to customers, more reliable, and delivered at a lower cost.* *Our company exists to build high-performing government service organizations — government-to-citizens (G2C), government-to-government (G2G), and shared services. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience. We use that insight to design and modify the talent, tools, and technology that deliver government services to each customer. Technical Assent is a Service-Disabled Veteran Owned Small Business appraised at CMMI-SVC Level 3.*

**Stress Free Living: Create Calm from the Inside Out** Stress doesn’t have to be your default setting. This workshop offers a grounded, practical approach to cultivating inner calm and resilience in the face of life’s demands. Through mindfulness, breathwork, and nervous system regulation techniques, you’ll learn how to shift from stress to ease—without needing to escape your life. This is about building a sustainable inner sanctuary, no matter what’s happening around you. Key Takeaways: * Understand the root causes of stress and how it affects your body and mind. * Learn simple, effective tools to reduce stress in real time. * Build a personalized stress-reduction toolkit. * Cultivate a calm, centered presence in everyday life. Sun., Feb., 15th, 1:00 pm – 2:30 pm. Held at Brahma Kumaris Center, 14020 Thunderbolt Pl, Suite 200, 2nd Floor, Chantilly, VA. Free Event – Register at: [https://shorturl.at/dvOpI](https://shorturl.at/dvOpI)

Social Sips & Bites… We accidentally found out it’s Ann’s birthday 👀 And as a group that never misses food, drinks, or a perfectly good excuse to celebrate… we’ve decided to politely crash her birthday party Come laugh, sip, snack, and help us convince Ann this was always the plan. Because let’s be honest, birthdays are better with great people and zero warning See you there

Laser tag with the GLtech team! Join our discord community: [Join us on discord!](https://discord.gg/kUGh856SZH)

[Profs and Pints Northern Virginia](https://www.profsandpints.com/washingtondc) presents: **“Love and Monsters,”** on the inescapable bond between romance and horror, with Joshua Barton, scholar of horror and lecturer in English at Virginia Commonwealth University. [Advance tickets: $13.50 plus sales tax and processing fees. Available at [https://www.ticketleap.events/tickets/profsandpints/nv-love-monsters](https://www.ticketleap.events/tickets/profsandpints/nv-love-monsters) .] Romance and horror might seem like opposite genres, but they share a deep emotional core, and the combination of them has captivated audiences across time and culture. Put even your worst Valentine’s Day in perspective by hearing this strange relationship discussed by Joshua Barton, who has earned a big following among Profs and Pints fans with his past talks on cryptids, American horror, and Christmas ghosts. He’ll explore the undeniable and unsettling intersection of romance and horror and examine how and why love and fear intensify each other and combined to create tension, drive narratives, and explore human vulnerability. We’ll look at works that have blended passion and terror, including Gothic literature like the vampire novella *Carmilla* and modern films like *Spring* and *Crimson Peak*. We’ll study the fine line between obsession and adoration running through Stephen King’s “I Know What You Need,” Adrian Lyne’s *Fatal Attraction*, and the timeless *The Phantom of the Opera.* We’ll discuss the seeds of monstrous love that were planted with *Beauty and the Beast* and *Creature from the Black Lagoon* and bloom ferociously in works like *Twilight* and *The Shape of Water*. Through it all, we’ll find the threads of otherness and the taboo that intertwine horror, love, and reflections on identity. Join us for a journey through storytelling that combines the grotesque and the scintillating as we uncover why romance and horror are a match made in the dark. (Doors: $17, or $15 with a student ID. Listed time is for doors. Talk starts 30 minutes later.) Image: From the original 1954 advertising poster for *Creature from the Black Lagoon* (Artist: Reynold Brown / Public Domain).