Automation is happening all around us in big and small ways. Amazon is using robots to autonomously move & stack bins in warehouses. Credit card companies use chatbots to notify their customers of potential fraud & allow them to resolve issues with a simple text message. With all of these new technologies come complex design, communication, and trust issues. On this panel we’ll explore some of these issues and suggest ways designers can successfully navigate the uncharted automation landscape. We’ll discuss high level design processes and principles that can be applied to nearly any automation solution.
6:00-6:30pm : Networking
6:30-7:30pm : Panel discussion + Q&A
7:30-8:00pm : Post-Event Networking
Victoria Tollemache, Director of User Experience Research at Grubhub
Branson Pierce, Sr. Director of Product Design, Home Chef
Travis Smith, Director Of Product Design at Grubhub
Suzanne Ginsburg, Head of Design, Flexport