Humanizing Human Services with Technology and Innovation + YUMMY FOOD


Michael J. Jabbour, DACM

For decades, the homeless crisis in major US cities has continued to worsen. Major US metropolitan areas now provide shelter for tens of thousands of vulnerable inhabitants every night. How can technology help “turn the tide” and improve this situation? Come listen to a fascinating case study about IT transformation at a major US municipal social services agency to better serve the needs of its most vulnerable citizens and help get them back on track. Utilizing agile, rapid application development and human centered design, the team developed solutions that have already had an immediate impact for the city and its citizens. Join us to learn how the team went from ideation to prototype to rollout of technologies in weeks instead of years—and discuss the lessons to be learned from this story of digital transformation.