addressalign-toparrow-leftarrow-leftarrow-right-10x10arrow-rightbackbellblockcalendarcameraccwcheckchevron-downchevron-leftchevron-rightchevron-small-downchevron-small-leftchevron-small-rightchevron-small-upchevron-upcircle-with-checkcircle-with-crosscircle-with-pluscontroller-playcredit-cardcrossdots-three-verticaleditemptyheartexporteye-with-lineeyefacebookfolderfullheartglobe--smallglobegmailgooglegroupshelp-with-circleimageimagesinstagramFill 1languagelaunch-new-window--smalllight-bulblightning-boltlinklocation-pinlockm-swarmSearchmailmediummessagesminusmobilemoremuplabelShape 3 + Rectangle 1ShapeoutlookpersonJoin Group on CardStartprice-ribbonprintShapeShapeShapeShapeImported LayersImported LayersImported Layersshieldstar-shapestartickettrashtriangle-downtriangle-uptwitteruserwarningyahooyoutube

Re: [WordPress-Brisbane] Woo Commerce Aus Post Calculator

From: Valerio C.
Sent on: Monday, September 7, 2015, 10:15 AM
Hi Ryan,

I think I had this problem a couple of years ago, and it ended up being that my box dimensions were wrong.
Try putting in more box sizes to help Woocommerce figure it out.
Box packing is a difficult problem for computers to work out:

You can see the dimensions of the boxes Aus Post sells here:

I'd double check your weights, too.

There's also another plugin on codecanyon that does the same thing, that is cheaper and simpler to use, you may want to try it.



On 7 September 2015 at 10:03, Ryan Archer <[address removed]> wrote:
Hi all,

First I put this up on the discussion board already but I thought better to put it in the mailing list as I see a lot more activity in this area.

Have built an ecommerce website which uses woo commerce and has the official Woo Commerce Aus Post Calculator to automatically calculate the postage of the goods. Problem is that in many circumstances it just charges way too high! I am using signed and tracked parcels/satchels and using the combined shipping method based on the dimensions and weight. Has anyone else out there experienced this issue? 

The main issue is the combined shipping of items, that’s where the calculation methods seem to fall apart. I have given the box inner and outer dimensions as the same as you can’t even get this information from the Australia Post Office themselves and I don’t have time to go into a post office with a measuring tape and annoy everyone.

I talk to Woo Commerce support and they tell me its normal - I don't think we can agree on that, especially when postage can cost almost the same as the item. I'm just not getting anything out of the Woo Commerce support team that is really helpful. I can see there are many other plugins available and I’m seriously considering pushing for a refund and going with another option.

Regards,

Ryan Archer | Web Designer & Developer
Coolwebs Web Design

Email: [address removed]
Phone: [masked]
Website: http://www.coolwebs.com.au





--
Please Note: If you hit "REPLY", your message will be sent to everyone on this mailing list ([address removed])
This message was sent by Meetup on behalf of Ryan Archer from WordPress Brisbane.
To report this message or block the sender, please click here
Set my mailing list to email me As they are sent | In one daily email | Don't send me mailing list messages

Meetup, POB 4668 #37895 NY NY USA 10163 | [address removed]



--
Regards,
Valerio Cassimatis

This email message originally included an attachment.

Brisbane, Australia

Founded Jul 15, 2010

Organizers:

WordPress, Andrew Marks, Dion Hulse, Gary Weis, Hannah, Luke Carbis, Ricky Blacker, Russell McCurdie, Vladimir Roudakov
Contact

People in this
group are also in: