Anna Odrinskaya, Alpha Serve: JSM as a data source for your business analytics

In the presentation, we’ll cover the issues of using Jira and Jira SM data for business analytics and why it can be important for your business. We will mention which reporting tools can be used. Will cover the common Service Desk KPIs and will show the examples of dashboard templates which our customers use.

All the Details here: https://aug-bb.atlassian.net/l/c/6kNq31it