Bristol D365PPUG - November 2026
Details
Welcome to the next instalment of the South West User Group, with two 45-minute speaker slots talking about everything Dynamics 365 & Power Platform. We will be providing food and refreshments and for those that wish, we will carry on for a social afterwards.
New venue: Changing Social, St Bartholomew's House, Lewins Mead, Bristol BS1 2NH (around the corner from Bristol Beacon and Hippodrome)
Dylan Hayes: From Chatbots to Agents: The Modern Copilot Studio
Copilot Studio has changed significantly over the last few years. What started as a way to build conversational bots has evolved into a broader platform for creating agents that can use enterprise knowledge, structured data, tools, workflows, reusable skills, MCP servers and even computer use.
In this session, we’ll look at what modern Copilot Studio can do, where it fits into the wider Microsoft AI ecosystem, and how to decide which capabilities make sense for a given problem.
We'll have fun practical demonstrations of using knowledge and structured data through different integration points including tools, skills, MCP and computer use.
We'll look at the cost implications of Copilot Studio, and consider how it compares to other AI tools and deterministic methods in terms of cost, capabilities and governance.
David Reid (Hitachi UK) & Sumit Kumar (Accenture):
Building Autonomous AI Agents That Transform Customer Service in D365