Managing AI agents - How Agents are reshaping how we work

This session introduces the concept of AI agents—what they are, how they work, and why they matter. It explores the architecture of the agentic layer and different levels of autonomy that agents can exhibit. Participants learn about the significance of agents in the future of AI, identifying key features that make them powerful and adaptable. The session contrasts traditional automation with the dynamic nature of AI agents and examines how the role of human managers is evolving to accommodate hybrid teams of humans and agents. Through real-world examples, learners observe agentic AI in action and explore the strategic and operational challenges involved in managing such systems. Ethical considerations are front and center, as are concerns around data privacy and system security. Participants gain a practical understanding of how to build and deploy an agent, and the session concludes with a forward-looking discussion on the future of agentic systems and autonomous technologies.