The CX Bridge Building Game

The most important thing your senior leaders really want:
It isn’t agile, and how to give it to them.

In this interactive game, you’ll experience what your key leaders really want, how to help their teams and focus on the most important thing: outcomes.

Understand and experience:

• Importance of commercial focus where there is a need to make trade-offs between cost, revenue, time & quality
• Criticality of an outcome focus, iteration & learning quickly
• CX as a means to outcomes but not for its own sake
• How to demonstrate tangible value to influence key decision-makers
• Applying practical learning from the next