Redefine mortgage broking lead generation customer experience with GenAI chatbot

Welcome to the 2nd virtual event of the “Gen AI in Fintech” meetup in 2025: “Redefine mortgage broking lead generation customer experience with GenAI chatbot”.

Gen AI in Fintech is dedicated to discussing and sharing the latest trends, best practices, use cases, and regulatory considerations for Gen AI applications in fintech in Australia and globally.

Key takeaways:

• Learn how Craggle’s GenAI powered chatbot is redefining the lead generation customer experience for mortgage brokers.
• Gain insights on the learnings from Craggle’s GenAI chatbot product development.
• Gain insights on the current financial services industry trends and challenges in adopting GenAI chatbot solution.
• Get a live demonstration of Craggle’s GenAI chatbot working in action.

Featured Speakers:

Benjamin Baume (guest speaker)

Ben is the co-founder of Craggle, an AI-driven Fintech startup that constantly developing new ways to remove complexity and friction from the home loan process.

Ben has over 15 years of experience in the financial services industry, advising senior executives at major and international banks. Skilled in financial planning analysis, business process automation, and optimisation, Ben leverages expertise in coding, system architecture, AI prompt engineering, and digital strategy to drive innovation. Passionate about technology, Ben has also helped small businesses across industries to optimise processes and enhance efficiency through smart automation and digital solutions.

Kurt Yang (host)

Kurt is an experienced product leader, passionate about leveraging innovative digital technologies and lean product management methodology to help organisations and customers solve their problems effectively. Over the years, Kurt accumulated solid product management experience from companies like CBA, VMware, and Cashrewards.

Kurt also provides lean product management consulting to startups and product coaching to individuals. For more info, please check out kurtyang.com.

Agenda:

• Introduction
• Presentation & demo
• Learnings and tips sharing
• Q&A

When: 7pm-8pm AEST, Tuesday, 27th May 2025

Where: Virtual (Google Meet link will be provided upon registration)