Ways of Working in Government: Complex environments require simple solutions

Ways of Working in Government

Special shout out to all of you in the public sector looking for help on your transformation and who realise that your ways of working need to change!

The problems encountered between the private and public sector may be similar, but the operating contexts are quite different! It can be challenging to disrupt the status quo in the public sector, which often requires a series of ninja moves over a period of time to deliver better outcomes. Enduring determination, creativity, and patience are essential.

Our expert panel from Australia and New Zealand have some inspiring stories and valuable lessons to share on the challenges and complexities at all stages of this journey - from having successfully delivered, to being mid-way through, and to just getting started.

Leaders and practitioners at all levels, don’t miss this opportunity to hear and learn from these diverse experiences.

The panel discussion will be hosted by Eugene Chung (TeamForm).

This meet-up is brought to you in partnership between Sooner Safer Happier and TeamForm.

Nicky Jones
As Auckland Council’s Programme Manager for Strategic Programmes, Nicky Jones is leading the ways of working transformation for how the council delivers better services to Auckland's residents.
She's a real champion of applying agile principles in new ways to the public sector and brings fresh thinking to how local governments can balance the delivery of better outcomes and wellbeing to her community.

Georgos Papanastasiou
Serving as Director of Digital Performance and Capability at Service NSW, Georgos Papanastasiou blends his legal and policy expertise with a passion for innovative ways to bring product thinking to the public sector. A 2022 Churchill Fellow, he's recently been focused on bringing insights from some of the most innovative digital transformations in government back to Australia.
Georgos excels at uniting teams towards common goals, making complex ideas accessible, and nurturing well-rounded leaders.

Michael Crago
Serving as the General Manager of the newly established Customer Technology Strategy Branch at the Department of Transport and Main Roads in Queensland, Michael is leading the modernisation of the Registration and Licensing system. This modernisation will bring a combination of change from policy, business process and technology.

With extensive experience in customer service, Michael understands the real-world impact of policy implementation on both customers and staff.
Passionate about leveraging data, analytics, and emerging technologies, he drives innovation to enhance road safety and improve core transport services. His leadership is focused on delivering smarter, more efficient, and customer-focused solutions.