Melbourne Serverless Meetup Group event for June 2025

Welcome to June! Oh my is it mid year already?! HOW!

THANKS TO MANTEL GROUP for sponsoring the location & refreshments again!

Please get in touch ASAP if you would like to talk at a future event, send us an email at Melbourne(at)serverless.org.au for more info!

First time speakers are more than welcome and we can provide you assistance if you need with your presentation beforehand. Please reach out Melbourne(at)serverless.org.au.

It can be a regular talk, lightning talk, demo, workshop, whatever is your thing our community will love it - as long as it is serverless related!

Venue: MANTEL GROUP, Level 2, 452 Flinders St. Melbourne

Look for the signs!

📅 Agenda 📅

5:30 PM - Doors Open!

6:00 PM - Welcome from the organizers / housekeeping

6:05 PM - "Serverless AI and Customer Support" - By Dave Hall

Klarna told us the future of customer service was GenAI powered bots handling all support enquiries. Based on their recent job ads, that hasn’t been going so well. This doesn’t mean that AI and GenAI don’t have a role to play in customer service.
During this session Dave Hall will walk through Gata, the support ticket triage tool he’s built. Gata isn’t a fancy prompt. This is a new open source project that manages the data pipeline, MLOps, ticket triage and more. In testing with real world data, Gata assigned tickets to the correct team ~93% of the time - humans could only average 72%.
Learn how various serverless AWS services can be assembled like Voltron to create a powerful ticket triage system that helps support agents respond faster. This meetup will be the public launch of the project.

6:35 PM - Pizza & Networking

7:00 PM - "Maximise your VIBE with Powertools and Amazon Q" by Michael Walmsley

"The hottest new programming language is English" - but what happens when AI gives you code that works but isn't what you'd actually write?I started frustrated with generic AI-generated serverless code and ended up discovering something that completely changed how I work with AI assistants. Through live demos, you'll see why "vibe coding" might be holding back your projects - and what comes next.Walk away with a new perspective on AI pair programming and practical tools to level up your development workflow immediately.

7:30 PM - Networking and finish the Pizza!

8:00 PM - Door Close, see you next time!