LinkedIn Local Sunshine Coast March 2026

Customer experience isn’t a department. It’s how your business is remembered.

At this LinkedIn Local Sunshine Coast event, you’ll hear from Mark Shaw, Founder of Shaw Thing CX and one of Australia’s leading customer experience practitioners. Mark has led major customer experience transformations across theme parks, retail destinations, hospitality brands, and service-led organisations, delivering measurable improvements in loyalty, reputation, and commercial performance.

This practical masterclass focuses on how businesses can intentionally design and deliver better customer experiences without complexity or large budgets. Rather than theory, Mark breaks customer experience down into clear, repeatable actions that leaders and teams can apply immediately.

You’ll explore why customer experience is driven by emotion rather than transactions, how small improvements compound into meaningful business results, and what high-performing organisations do differently to deliver consistency across every touchpoint. The session also covers leadership behaviours, team alignment, culture, and the growing influence of reviews and social proof on buying decisions.

LinkedIn Local is a FREE Networking Event
This LinkedIn Local Sunshine Coast event is ideal for business owners, leaders, marketers, and customer-facing teams who want clearer direction, stronger loyalty, and sustainable growth through better customer experience.
📍 Location: Buderim Tavern
🕠 Time: 5:30 pm – 7:30 pm
📅 Date: Thursday, 5 March
As always, the evening includes structured and informal networking with Sunshine Coast business owners and professionals, making it a valuable night of insight, connection, and practical learning

The event is sponsored by Buy Local Sunshine Coast
Thanks to Buy Local Sunshine Coast for supporting this event. Local businesses can join for free to promote their services, increase visibility, and help the Sunshine Coast business community thrive.
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