9 Leadership Lessons from a Successful Multi-Year Transformation

Join us for an inside look at what it takes to deliver a successful large‑scale transformation.

Large transformation programs are never easy and always complex. Despite the best intentions, many are derailed by surprises, detours, and misalignment. But there is another way.

Our November meetup will be another journey under the hood of a real-world transformation.

Recently completed, this multi‑year program at HBF revealed a series of proven steps for leaders to better navigate disruption and achieve their vision.

HBF reached a strategic turning point in 2019. With ambitions to expand its services and enhance support for a large customer base, it needed to modernise core systems dating back several decades.

The transformation program focused on overhauling customer relationship management, marketing automation, digital platforms, data integration, and cloud infrastructure, while introducing a new Agile operating model.

Mindful of common pitfalls, the leadership team adopted flexible, risk‑informed strategies that evolved the organisation into a modern, market‑leading business.

Come down to Riff on 5th November as our speakers Lesley Bremner Bell, Jo Gallyot and Alex Micallef-Jones share the crucial lessons from this multi-year transformation journey.

As usual, there will be time for Q&A at the end, followed by networking over drinks and pizzas.

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Thank you to our supporters who make these events possible: Rmkble, JourneyOne and Spacecubed.
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Meet the Speakers:

Lesley Bremner Bell
Lesley has spent her career navigating the messy reality of digital transformations. After completing an MBA in the US, she joined startup WebMD as Head of Product Development, a first generation technology disruptor in digital health and Agile adoption. Most recently, as Transformation Program Director for Business Adoption at HBF, she helped lead a five-year transformation, responsible for whole of business readiness and implementation. With leadership experience spanning technology, program delivery and business roles, and a passion for people working together in fast-paced, multi-disciplinary teams, Lesley bridges the gap between technical complexity and business reality. Lesley is an independent advisor working on transformation initiatives.

Jo Gallyot
Jo Gallyot is a transformational leader who delivers complex programs with strategic precision and heart. In her current role, she led the change stream of a multi-year digital transformation, introducing cloud platforms and Agile ways of working. Her innovative readiness frameworks and tiered hypercare model reduced support time by two-thirds. Jo empowers teams to lead through uncertainty and fosters inclusive, high-performing cultures. A passionate mentor and advocate for women in tech, she champions diversity through industry initiatives and mentoring programs. With a career spanning health, government, and telecommunications, Jo is respected as a “safe pair of hands” who delivers results and uplifts those around her.

Alex Micallef-Jones
Alex Micallef-Jones is a Partner at PwC specialising in the design and implementation of complex business transformations. With a background as a Chartered Civil Engineer, he has transitioned his problem-solving aptitude into consulting, where he has delivered iconic programs in the public and private sector. As a values-led leader, Alex is deeply committed to supporting his clients and team. He prioritises building strong relationships and delivering exceptional outcomes across the Perth ecosystem and beyond. Key competencies, including strategy, program design and delivery, operations and change management.