Name: The Quest for Customer Obsession: The Journey in Customer Success
Start: 2025-09-11T18:00:00+01:00
End: 2025-09-11T20:00:00+01:00
Location: Pipedrive

***Event:***

We would like to invite you to the 3rd Pipedrive Lisbon Meetup of 2025!

In this event, we will be having our very first episode of our series: *The Quest for Customer Obsession*!

An ongoing quest that different companies take to improve their product, customer relationships, and ultimately help them succeed in their lives and businesses. Companies follow different journeys, experimenting in multiple ways to become 1% better every day. In this journey, there isn't a single way to reach it, and no silver bullet.

In this episode, we will dive into the journey of customer success, how customer success managers empower and enable customers to take to the maximum benefits from the product or service and collaborate with other roles such as R&D.

We will be having an open panel about the topic, followed by a networking session, and have some 🍕 and 🍺 while exchanging ideas and engaging with the community.
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***Agenda:***

18:00 – 🚪 Doors open and initial networking
18:30 – 🔈 Open Panel Discussion made by:

* [Jose Paiva](https://www.linkedin.com/in/josehpaiva/) (CEO @ Softlanding.works)
* [Mariana Castro](https://www.linkedin.com/in/marianabmcastro/) (Senior Customer Success Manager @ Devo)
* [José Pinto](https://www.linkedin.com/in/josepi901/) (Customer Success Manager @ Pipedrive)
* [Jess Stacey](https://www.linkedin.com/in/jessicastacey/) (Senior Product Manager @ Pipedrive)
* [Sérgio Neville Pinto](https://www.linkedin.com/in/s%C3%A9rgio-neville-pinto-577b4580/) (Senior Customer Success Manager @ Pipedrive)

19:45 – 🍕 Food, drinks, and more networking!

Other Customer Facing Leaders will be announced! Stay Tuned!

***Where:***

The Meetup will happen in the **Pipedrive Office at Saldanha!**

The panel discussion will start promptly at 18:30.

The Meetup will be photographed and recorded, and you allow us to use those materials for marketing purposes, so let us know when you arrive if you don't want to be included in the recording.
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***About us:***

At *Pipedrive* we love building great products while having fun doing it!
It all started with a five-person team to a truly international company, representing more than 50 nationalities with ten offices distributed across Europe and the US.
We work daily to be the **#1 sales-first CRM** and intelligent revenue management platform for small businesses in the world.
Today, Pipedrive is trusted by over 110,000 companies and used in 179 countries.
We have been learning a lot along the way and we started ***Pipedrive Talks Lisbon*** to contribute to the community by sharing our learnings and also some of our pitfalls, our unique ways of working, technologies, and systems that fuel *Pipedrive* daily.
Let's make this journey together. We grow by sharing and learning from each other.
[About Us](https://www.youtube.com/watch?v=m6JL8VS0Sag) \| [Linkedin](https://www.linkedin.com/company/pipedrive) \| [Instagram](https://www.instagram.com/pipedrivecrm) \| [Facebook](https://www.facebook.com/pipedrive) \| [Medium](https://medium.com/pipedrive-engineering)

Pedro Franco

Pipedrive Talks Lisbon

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The Quest for Customer Obsession: The Journey in Customer Success

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