ProductTank Bristol #51

6:00 - Descend 🛬, Sip 🍻 Snacks 🍕, and Strategy 💡
6:25 - Introduction and a warm welcome from our host
6:30 - 🎤 Harry Peek - Integrating SMS and WhatsApp: harder than it sounds?
7:00 - 🎤 John Clapham - Product Operating Models - Why, What, How?
7:50 - Wrap Up
8:00 - End and Depart 🛫, with the opportunity for extended discussions

🔵 We've put together a short survey with just 10 questions to help us bring the best meetup possible for you. – it'll only take a few minutes of your time. Plus, there's a £50 Amazon voucher up for grabs!

[https://form.typeform.com/to/RrzgPBTB](http://clicks.meetup.com/ls/click?upn=u001.NY3oBFzZ5LJDG7YcnfSAKiokuhGPF-2Bg0-2FYkUgIYM7MDvjwqUeco2RDOro1fQnH-2Fa4-64_D9yS5kOsXyfz0KdztUlfE5mrR9f4zZD2bXkHzPb1x4CrwWNZeO8lbJSua1oocLMPhZaZEYSG-2FGNwB4uuj2rAZRXeiMJ3m1bJ0VbYARSzIpo2q4wmtW-2FbJbIUlMKEmwS03z113yH16rDcjGQo-2BQKH5H6-2BuPgcmPX0xO0sZez7ob0elm-2BpHf0R8uhTj4e60mvuD4rP-2BK0lVpxHwYmrpDpHLrs-2FA6RdrxDf1egjjZQxX86fWsrFO1dGieLMxQ-2B-2FADODYBg6l2-2Ffk9uF5p9lU14iKLeV5xMeQp1ZI6PcucyY-2BsIy2Jw8J9rRJdbwi13-2Bp6Z2obbTxKtQZY42fL3I1bqMRc3icabO9fit5Qmb1Kyu83OZBY3ulFAeF4OQq-2BJYmxqE7wFDwOe6LB1ictF2PdUVuPTeJnfy-2BX-2FpQAPcEh8-2FGIwVgS7nxifG-2BfKtREDJrensEwUSzuaG1cBQigK15AmkALu4bQwFGxUW4kh2K2F5JrRLtQKVxylvr8loJhvMkb3pU0AZSN-2BPSrMNxEABRsg74t9KsEL7JnArteAzOsEbj0xX7aZyVPL8bGtm826yW-2FJEZIfneMBSqhZ8tTFszrZ4ehU6rfunwU-2B0tdQIm9ykB9U5MTnx36CeLDZx-2F4C-2BT6rFCkUKmuUICauwAet1B-2B8TfmylstLW4E0T-2Fbts5zXEgLY-3D)

📢 - Integrating SMS and WhatsApp: harder than it sounds?
Thinking about adding business messaging to your product? This session is your comprehensive guide to doing it right. I’ll start by exploring the full landscape of communication channels, including SMS, WhatsApp, and Viber, and identify the most impactful use cases for your business. The talk will then get down to the practicalities: I’ll show you how to turn messaging into a profit center and walk through the critical steps of managing regulations, understanding pricing models, and protecting yourself against SMS fraud. By the end, you'll have a clear understanding of what to look for in a vendor and a solid plan to confidently integrate messaging into your product.

👤 Harry Peek - Head of Product at Messente
I've spent nearly two decades in the world of B2B software, working as a product leader across a wide range of industries, from building marketplaces for engineers to managing enterprise content and e-commerce warehouses. Today, I'm the Head of Product at Messente, where I'm focused on helping businesses in Europe connect with their customers through next-generation messaging tools like SMS, WhatsApp, and Viber. As a University of Bath alumnus who still lives nearby, I'm excited to be part of the local tech community.

📢 - Product Operating Models - Why, What, How?
A Product Operating Model describes how an organization intends to build products and services which users value while advancing its goals.

There’s a lot to it - these models can cover the whole lifecycle, encompassing aspects of organisation design, tech, ways of working, planning, design, delivery and operations, all intended to promote flow and use time and talent wisely.

Effective Product Operating Models are tailored to an organisation’s situation and aspirations, and that’s where things get tricky, there isn’t a template or turn key solution. Success isn’t only about how good the model is (or could be) it’s about introducing it, adapting it and the perennial challenges of change.

Based on experience coaching leads and working alongside product teams this primer covers the Why, What and How. We’ll delve into:
- Why use a product operating model?
- What makes a good model, what is (and isn’t) in it.
- How to introduce and evolve the model.

👤 John Clapham - Coach & Consultant at Rownham Coaching
John Clapham is an experienced digital team and leadership coach, helping leaders think clearly, use time wisely, and achieve their goals. He works with organisations to develop systems and behaviors enabling them to be more effective, productive and enjoyable to work in.
He brings broad experience ranging from start-up to enterprise scale, formed in the publishing, telecommunications, finance, defence and public sector arenas. His focus is towards lasting change and performance and he’s employed DevOps, Continuous Delivery, Lean, Agile, Kanban, Scrum and most things in between.
Based in the fine city of Bristol he likes to build and fix things, is a keen ultralight hiker and occasional orienteer. When he thinks no one is looking he’s prone to grabbing a rucksack and disappearing into the wilds of Dartmoor.

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Sponsored By:
Accenture
Accenture is a global leader in professional services, working at the intersection of Technology, Data & AI, Strategy, and Design to help organizations across industries transform and grow. Our clients span the full range of industries - from financial services, healthcare, and the public sector to media and manufacturing. While our people come from diverse backgrounds, we are united by a culture of collaboration, innovation, and community that shapes the way we work every day.

Hosted By:
Ovo Energy is building a supportive zero carbon community – and bringing everyone the green energy, technology and guidance they need to make change happen. And, to lead by example, we’re committed to becoming a net zero carbon business by 2030.

Additional Information
Photography and/or recording equipment will be used throughout the event, with images shared on social channels during and after the event.
By attending, you agree to follow our Code of Conduct