Why UX Falls Short in The Age of AI: Redefining Interaction Models

Since the launch of ChatGPT, chat interfaces have dominated the way we interact with AI—approachable, yet limited. However, new interaction models are emerging that promise to radically change how AI integrates into our everyday lives.

In this talk, Senior designer Rico Solo talks about how we're transitioning from deterministic systems, where actions lead to predictable outcomes, to probabilistic systems that generate dynamic, context-aware responses. While we won’t abandon 30 years of proven GUI best practices, it’s time to define the next era of AI-driven user experience.

In this talk, you will learn:

• What the shift from deterministic to probabilistic systems means for UX
• The current state of AI interaction design and best practices to handle current limitations
• Emerging strategies to design for the future of intelligent systems, and how we’ll interact with the AI workforce

About Rico
Rico Solo is a Senior Digital Designer at Sime Darby, where he leads the design of AI solutions across a suite of customer-facing and employee applications. He also runs This Week in AI, a weekly newsletter covering the latest advancements in AI. In addition, Rico is launching a best practices guide on designing AI systems at designforai.co, offering insights into creating intuitive and impactful AI-driven experiences.