What we’re about
The New York Chapter of the Service Design Network, historically called the NYC Service Design Collective, is a non profit run entirely by volunteers that aims to strengthen and grow the Service Design community within New York. Ultimately we hope to make Service Design more accessible as a discipline and methodology. We run monthly events to bring together SD professionals, academics, and enthusiasts. All levels welcome.
To review previous event photos, recordings and recap articles take a look at our website https://sdnnyc.com/ and check out the Community section.
The Service Design Network is a global network of Service Design professionals with chapters like us across the world. SDN manifesto: Service Design is crucial for all private and public organizations that want to innovate and improve their service strategies, offerings and the user experiences. The Service Design Network (SDN) is the platform to connect you with like-minded passionate service designers from companies, agencies and universities, and with curious innovators who embrace and apply this approach for the better of their organizations and for people.
Upcoming events (1)
See all- Talk & Discussion - Service Design Isn’t Enough: Driving Business ImpactIntuit Office, New York City, NYUSD 10.00
## Details
Monday, June 30th - 6:00 PM EDT
Talk & Discussion: Service Design Isn’t enough: Driving business impact by integrating customer data, stakeholder management, and ScrumEvent Description
Too often, Service Design is seen as a “feel-good” initiative rather than a strategic driver of measurable impact. However, when combined with the right strategies, the results can be game-changing: increased efficiency, reduced costs, and stronger stakeholder buy-in.
In this session, Thaysa Starling presents a practical and scalable approach that blends service design, customer insights, and agile practices to deliver real business outcomes. Drawing from real-world case, she shares how co-creating with stakeholders, grounding decisions in data, and leveraging Scrum as an execution engine led to higher conversion rates, improved operational efficiency, and award-winning innovations.
This session is ideal for service designers seeking to bridge the gap between hands-on execution and C-level business strategy.## Speaker
Bio:
Thaysa Starling is a global strategist with over 14 years of experience leading customer experience, service design, and innovation across high-growth startups and global tech companies. She has scaled CX operations across 14 countries, founded two startups, and received industry recognition for her impact-driven approach - integrating technology, AI, agile delivery, and service design.
As the founder of DEX, she partners with growth-stage companies to transform complexity into clarity, translating customer data and business goals into scalable strategies that boost retention, increase conversions, and unlock operational efficiency.Agenda
- 6:00-6:30PM Meet & mingle over food and drink
- 6:30-7:30PM Talk
- 7:30-8:00PM Discussion & networking
Address
Intuit
51 Astor Place
New York, NY 10003Financial Transparency & Scholarships
- As a non-profit, we do our best to strike a balance between making our events available to all and ensuring we keep the x
See you there :)
David, Francesco, Yasmin, Cameron, Lynn, Nicholas, & BarryPhoto by Vasilis Chatzopoulos on Unsplash
