Sydney ACE Christmas Celebration & Barcelona Insights
Details
Join us for an exciting Sydney ACE Christmas Celebration where holiday cheer meets innovation! This event will feature a special presentation on Barcelona Teams 25, focusing on Customer Service Management. Dive into the latest strategies and tools to enhance your customer service operations and enjoy an engaging session filled with insights and networking. Don't miss this opportunity to connect with other Atlassian enthusiasts and grow our community. Reserve your spot today for an enriching experience!
Agenda
5:00 PM: Arrive early for your Santa hat
5:30 PM: Barcelona in a Box
🎁 "Barcelona in a Box" - The Unveiling.
New Features, Big Changes, & FREE Swag!
Join us now for the rapid-fire breakdown of Barcelona in a Box. Get the scoop on critical updates and new capabilities, and walk away with some awesome gear!
6:10 PM: Pizza in a Box
6:30 PM: Customer Service Management
🔥 Unleash Service Superpowers:
Meet Atlassian's Brand New Customer Service Management Product!
Get ready for speed, visibility, and unprecedented alignment. This new solution cuts through the noise to deliver truly connected customer support. (Spoiler Alert: It works beautifully with your existing Atlassian tools!)
7:10 PM: Wind-up of another year.
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Speakers
Geoff Mether - Togetha Group (CEO)
As the CEO of Togetha Group Pty Ltd, my team and I work with government agencies and enterprise clients to understand the current pain points they’re experiencing within their service delivery systems and software products. By understanding where effort is being spent, and the relationship between tasks, processes, and systems, we enable executives to drive quantifiable improvements in custome…
Mark Higgins - Atlassian Community Leader
I've spent 6 years as a Community Leader / Champion. During the last two, I sea changed from IT Manager, to ITSM Consultant, and completed enough certifications to have the OLD title of Atlassian Certified Expert. I can talk for hours on JSM.
Moderator
James (Jack) O'Connor
I've been in the IT industry for nearly three decades, starting out as a developer back in the mid-90s before moving into the world of Business Analysis. I now run a team of fantastic BAs in the daily battle to create software that adds value for our customers, with Atlassian products as the backbone of all our processes. I've been a user and a fan of Atlassian products for over 10 years, and …
Hosted By
Mark Higgins, Atlassian Community Leader
I've been a supporter of Atlassian and its products since they where a small office in Sydney, which goes back to the start of the century (nearly).
I've been in IT forever, even before it was called IT, as was known as the EDP department. Starting in 1984, just after the first PC came out, I've seen and been involved in so much change in IT, that its unrecognizable from the time I started.
I remember Windows NT4, Windows 3.1, SQL 6.0 , floppy disks and a number of others that are now consigned to history.
To be part of the community, is very rewarding, and I've always been someone who volunteers, from coaching my son's soccer team, from the U7's, cricket teams, my daughters soccer team, my work with Oxfam.
I love community sport events, having done 17 Oxfam trail walks, more than 10 City to Surfs, Countless Gong Rides, Bowral Rides, half a dozen Half marathons, and 20 years ago, the Sydney marathon.
Now, its mostly cycling, and my South Sydney Rabbitohs, and now that I can WFH, my labradoodles, Casper and Willow.
Prashant Gami, Atlassian Community Leader
For decades, Prashant has been helping businesses stay ahead of their competition by creating a culture of continuous innovation that adds significant value. After scaling multiple businesses and leading some of Australia’s biggest dev teams, Prashant is using his expertise, in-depth knowledge and passion for technology to drive hypergrowth for his clients at x·enabler.
Pragya Malhotra, Atlassian Community Leader
😼 Tom Zhu, Atlassian Community Leader
Hi, I’m Tom Zhu from Shanghai, now based in Sydney, with a deep love for technology, cats, and multicultural collaboration.
Over the past decade, I’ve worked across industries like Fintech, Blockchain, and Atlassian consulting, and now run TMAN Consulting, an Atlassian Silver Solution Partner.
I’m passionate about solving problems with tech, sharing insights, and building connections in the global Atlassian ecosystem.
James O'Connor, Atlassian Community Champion
I've been in the IT industry for nearly three decades, starting out as a developer back in the mid-90s before moving into the world of Business Analysis. I now run a team of fantastic BAs in the daily battle to create software that adds value for our customers, with Atlassian products as the backbone of all our processes.
I've been a user and a fan of Atlassian products for over 10 years, and I'm always happy to lend a hand to those just starting out using Jira or Confluence. If you have any questions or just want to have a chat, drop me a line!
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Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
Partner
Togetha (https://www.togetha.group/)
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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-sydney-presents-sydney-ace-christmas-celebration-amp-barcelona-insights/.