Jira Service Management Showcase

Join us for our next JSM Showcase event in Sydney to learn more about Jira Service Management and how get the most out of it and other great Atlassian products.

As always, you will enjoy networking with your industry peers, great breakfast and refreshments, and of course meeting the Systemology team!

Agenda

8:30 AM: Registration desk open, sign in and join usfor a light breakfast.

9:00 AM: Speaker presentations.

The Atlassian Service Collection
Mark Edwards & Jackson Barnier
A unified service ecosystem across IT, HR, Finance and Ops—connecting JSM, Assets, CSM and AI to reduce tool sprawl and modernise shared services.

JSM Journeys
Cael Metcalfe
Design and orchestrate end-to-end, cross-team service flows like onboarding and procurement with clarity and control.

Automation-Driven Playbooks in JSM
Josh Mustac
Build guided, automated workflows that standardise processes, reduce manual effort and deliver consistent service outcomes.

11:00 AM: Refreshments with Q&A.

Refreshments and Q&A, join us forconversation and refreshments.

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Speakers

Mark Edwards - Atlassian (Partner Technical Architect ITSM)

Josh Mustac - Systemology (Senior Consultant)

I am the Enterprise Service Management practice leader, working with large corporate and government clients across Australia. I lead a small team of technical experts to deliver measurable success to clients through innovative ESM solutions. For our top tier clients ASX 100 I lead and manage all team projects, provide presales technical expertise, manage client relationships and provide techni…

Cael Metacalfe - Systemology (Senior Consultant)

Moderator

John Mustac - Systemology (Executive Director)

As a CIO or Head of IT, how are you enabling your team to improve service delivery quality while coping with an ongoing lack of new resources? We know service delivery quality is beginning to slip for many organisations, as they are required support thousands of staff and assets without clearly defined and consistent processes. Without additional headcount being added to their IT teams, it’s e…

Hosted By

Mark Higgins, Atlassian Community Leader

I've been a supporter of Atlassian and its products since they where a small office in Sydney, which goes back to the start of the century (nearly).

I've been in IT forever, even before it was called IT, as was known as the EDP department. Starting in 1984, just after the first PC came out, I've seen and been involved in so much change in IT, that its unrecognizable from the time I started.

I remember Windows NT4, Windows 3.1, SQL 6.0 , floppy disks and a number of others that are now consigned to history.

To be part of the community, is very rewarding, and I've always been someone who volunteers, from coaching my son's soccer team, from the U7's, cricket teams, my daughters soccer team, my work with Oxfam.

I love community sport events, having done 17 Oxfam trail walks, more than 10 City to Surfs, Countless Gong Rides, Bowral Rides, half a dozen Half marathons, and 20 years ago, the Sydney marathon.

Now, its mostly cycling, and my South Sydney Rabbitohs, and now that I can WFH, my labradoodles, Casper and Willow.

Prashant Gami, Atlassian Community Leader

For decades, Prashant has been helping businesses stay ahead of their competition by creating a culture of continuous innovation that adds significant value. After scaling multiple businesses and leading some of Australia’s biggest dev teams, Prashant is using his expertise, in-depth knowledge and passion for technology to drive hypergrowth for his clients at x·enabler.

Pragya Malhotra, Atlassian Community Leader

😼 Tom Zhu, Atlassian Community Leader

Hi, I’m Tom Zhu from Shanghai, now based in Sydney, with a deep love for technology, cats, and multicultural collaboration.
Over the past decade, I’ve worked across industries like Fintech, Blockchain, and Atlassian consulting, and was running TMAN Consulting, an Atlassian Silver Solution Partner, Now I just joined Systemology recently.
I’m passionate about solving problems with tech, sharing insights, and building connections in the global Atlassian ecosystem.

James O'Connor, Atlassian Community Champion

I've been in the IT industry for nearly three decades, starting out as a developer back in the mid-90s before moving into the world of Business Analysis. I now run a team of fantastic BAs in the daily battle to create software that adds value for our customers, with Atlassian products as the backbone of all our processes.

I've been a user and a fan of Atlassian products for over 10 years, and I'm always happy to lend a hand to those just starting out using Jira or Confluence. If you have any questions or just want to have a chat, drop me a line!

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partner

Systemology (https://www.systemology.com.au)
Australia’s Leading Atlassian
We help organisations transform through better service management and automating cross-business processes. We use exclusively Atlassian products like Jira, Jira Service Management, Confluence etc

Contact us now to start a conversation on how you can improve service management, automate across your business, and improve your organisation wide outcomes.

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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-sydney-presents-jira-service-management-showcase/.