Name: Revolutionising Customer Interactions with AI Tools
Start: 2025-09-17T17:00:00+08:00
End: 2025-09-17T19:00:00+08:00
Location: The Platform

**FREE registration for the first 50 people registered!** After that, it's just the price of a cup of coffee: **AUD 5.50 + fee**.

In the push towards 'customer obsession,' AI offers the ability to transform the Customer Experience (CX) with innovations like 24/7 intelligent chatbots and highly personalised, proactive support. However, this potential is countered by serious pitfalls, including intrusive surveillance, data privacy concerns, and algorithmic bias, which can erode customer trust instantly.
**Who Should Attend**
This event is designed for:

* **Business Owners and Leaders** looking to understand the strategic impact of AI on customer loyalty and growth.
* **Marketing and CX Professionals** who want to leverage AI tools to create more effective and meaningful customer journeys.
* **Product Managers and Developers** tasked with building and implementing AI-driven features.
* **Tech Enthusiasts and Students** curious about the practical and ethical dimensions of modern AI.

**What You Will Learn**

* **The AI in CX Toolkit:** Understand the core technologies, from **Natural Language Processing (NLP)** that powers chatbots to the **Machine Learning** engines that drive personalisation, and how they are being used today.
* **The Double-Edged Sword of Personalisation:** Discuss the fine line between creating a tailored experience and invading customer privacy. We'll explore real-world case studies from the retail, finance, and travel industries.
* **Building a 'Human-in-the-Loop' Strategy:** Learn why keeping humans in the loop is critical for handling complex issues, building empathy, and ensuring ethical oversight.

**Agenda**

* **5:00 PM:** Doors Open & Networking
* 5:30 PM: Welcome Remarks by **[Dr. Eunice Sari](https://www.linkedin.com/in/dr-eunice-sari/)**, **Marginpreneur**
* **5:40 PM: The Western Australian AI Hub** \| **[Josh (Adi Tedjasaputra](http://linkedin.com/in/tedjasaputra))**
* **5:50 PM: Product Demonstration: Building a No\-code Support Bot in 15 Minutes \| [Josh (Adi Tedjasaputra](http://linkedin.com/in/tedjasaputra)), Western Australian AI Hub**
* **6:10 PM: Transforming Customer Interactions with AI \| [Josh (Adi Tedjasaputra](http://linkedin.com/in/tedjasaputra)), Western Australian AI Hub**
* 6:30 PM: Group Photo
* **6:40: Panel Discussion facilitated by [Dr Anne Burlinson](https://www.linkedin.com/in/aburlinson/), mPW3R**
* **7:00: Games and Prizes**
* 7:15 PM: Wrap Up and Closing
* 7:20 PM: Networking
* 7:45 PM: Doors Close

**Notes**

* **Light refreshments** will be provided.
* **RSVP is mandatory – no onsite registration.**

Eunice Sari

Josh (Adi) Tedjasaputra

Anne B.

Charm

Harmanpreet Kaur 

Harman

Marcello Sendjojo

khuram shahzad

devis 

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Revolutionising Customer Interactions with AI Tools

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