How Genesys and AWS scale AI-powered Experience Orchestration
Details
Join us to see how Genesys and AWS help organizations orchestrate personalized customer and employee experiences—securely, reliably and at scale. We have seasoned speakers . Learn how customers simplify deployment through AWS Marketplace and use Amazon Bedrock to accelerate generative AI innovation.
What you’ll learn:
• How Genesys Cloud CX enables global, multi-tenant deployment with high availability
• How Amazon Bedrock enhances AI-powered experience orchestration with generative AI
• How AWS Marketplace speeds procurement and simplifies billing
• How the architecture supports hybrid and migration strategies
• How AWS and Genesys deliver compliance, scalability and continuous innovation
Speakers:
Teri Ferris
Senior Principal Solution Consultant, Genesys
Teri helps organizations design and deliver AI-powered customer and employee experiences using Genesys Cloud™. Her expertise spans journey orchestration, self-service, analytics, WEM and third-party integrations.
Jessica Martin
Senior Alliances Manager at Genesys, leading the AWS partnership across North America. She focuses on driving co-sell alignment, partner-led pipeline, and joint go-to-market strategies across key verticals including healthcare, financial services, and public sector. Jess works closely with AWS sales, partner, and leadership teams to turn collaboration into measurable customer outcomes and scalable growth.
AI summary
By Meetup
Event on scaling AI-powered customer experience with Genesys and AWS; for CX/IT leaders to learn scalable deployment via Bedrock and AWS Marketplace.
AI summary
By Meetup
Event on scaling AI-powered customer experience with Genesys and AWS; for CX/IT leaders to learn scalable deployment via Bedrock and AWS Marketplace.