Service Collection: Hearts, Tickets & Happy Teams💖

Ahead of Valentine’s Day, join us at the Atlassian Melbourne office for an Atlassian Community Event exploring modern service management - and why the best service experiences feel a lot like great relationships.
In the coming months, customers using Jira Service Management (JSM) will automatically get access to the ‘Service Collection’!  This will be rolled out in phases from February to June. 2026

If you’re already using JSM, this session will help you understand what’s included and how to make the most of it.
We’ll explore the Service Collection and how Jira Service Management (JSM) and Rovo AI support modern, human‑centred service teams.

Tools included in the Service Collection

Jira Service Management (JSM)AssetsCustomer ServiceRovo AI

We’ll keep this high‑level and practical, focusing on how these tools come together rather than diving into detailed configuration.

Who should attend

This event is ideal for:

Executive Customer Service Desk Leaders

ITSM practitioners

Enterprise Service Management (ESM) teams

Operations & Support Managers

Service & Delivery Leads

Atlassian Administrators

People, HR, Legal, Facilities & Internal Services teams

Anyone using or exploring JSM and AI‑enabled service delivery

Presenters

Chloe Martin – Senior Solution Engineer, Service Collection

Micky Rathod – Senior Solution Engineer, Service Collection

Host

Michelle Letho – Head of Partnership & Strategic Growth, Willyama Togetha (Atlassian Partner)

Details:

Date: 11 Feb, 2026

5:30pm – Arrival, drinks & nibbles, Valentine’s‑themed service icebreaker, group photo

6:00–7:00pm – Presentation & Q&A

7:00–7:30pm – Networking

Spots are limited – RSVP required.

Agenda

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Hosted By

Mit Tolia, Atlassian practice & capability lead

With 20 years of consulting experience, I specialize in helping organizations leverage Agile and technology to drive business outcomes. Passionate about Agile Lifecycle Management (ALM) tools, I work with enterprises to implement Atlassian solutions that foster business agility, enhance collaboration, and provide meaningful insights for informed decision-making.

As an Atlassian geek, my expertise spans the entire Atlassian ecosystem, with a focus on Enterprise Strategy & Planning, Cloud Migrations, and Agile Scaling. I have extensive experience in implementing Jira Align, Jira, Confluence, and Jira Service Management (JSM)—helping teams optimize workflows, inculcate the right behaviors, and scale Agile practices from the team level to enterprise-wide adoption.

Always eager to explore new possibilities in the Atlassian space, I thrive on enabling organizations to build adaptive, customer-centric solutions that embrace the future of work and to build communities to constantly learn from each other.

Bonnie Emmerson, Atlassian Community Champion

Andy Fleming, Atlassian Community Champion

Michelle Letho, Account Executive & Networking Junkie

Michelle (Miche) Letho is the Melbourne Atlassian Community Event (ACE) Champion and an Account Executive at Willyama Togetha, Australia’s only Indigenous-owned Atlassian Platinum Partner. She helps organisations imagine, build, and scale better ways of working through Atlassian solutions that boost collaboration, visibility, and impact.

A member of the Transformers Unite leadership team, Miche supports national change and transformation events that bring practitioners together to learn and share. With a career spanning tech, FMCG, a Startup founder and consulting, she blends commercial know-how with curiosity and heart.

If she's not at networking events, outside work, she keeps busy ubering teens at calisthenics and netball. and recharges through yoga, Pilates and hiking.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-melbourne-presents-service-collection-hearts-tickets-amp-happy-teams/.