July Be Responsive

Schedule

6.15 pm > Doors open - food, drink & chit chat :)
6.45 pm > Talks commence
8.00 pm > Group discussion

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Mobile first, resident first – Yarra Ranges Council’s new online philosophy - Alex Gelbak & Kirsty Thomas

Yarra Ranges is one of Victoria’s largest councils, and provides hundreds of services to its community. With a huge increase in mobile website visitors, Yarra Ranges needed to not only update its website, but seriously re-think how it communicated, engaged and delivered services to an increasingly digital audience.

By adopting a task-focused, resident centric design philosophy, they delivered a refreshingly simple local government website experience that changes many pre-conceived notions about what’s important in a council website and why residents visit in the first place.

Alex and Kirsty will share their journey in planning and building the new Yarra Ranges Council website (http://www.yarraranges.vic.gov.au/Home) , the outcomes of the project, and where the website is heading in the future.

Alex Gelbak (@alexgelbak (https://twitter.com/alexgelbak)) is the Director of Innovation and Strategy at Seamless (http://www.seamlesscms.com/Home). He gets excited about digital government, smart cities, game of thrones and cards against humanity. Seamless helps cities & governments deliver better online services via their website and intranets.

Kirsty Thomas (@thatkirstygirl (https://twitter.com/thatkirstygirl)) is the Digital Coordinator at Yarra Ranges Council. She manages Council’s web and intranet and ensures that the online services and communications provided to council residents and staff are engaging and user friendly. She’s passionate about driving change within the organisation to improve online service delivery , listening to her eclectic music collection and playing the guitar badly.

How to adapt UX in an agile world - Melissa Corso

Melissa Corso (@Melissa_Corso (https://twitter.com/Melissa_Corso)) has worked for Deloitte for over 6 years and is a Manager in Deloitte’s Customer Practice. She has worked as a Lead UX designer for numerous projects and have strong background in Lean UX, requirement gathering, interaction design, workflow development and process mapping. She has held many different roles in system implementation projects focused on UX, business analysis responsibilities (functional and non-functional requirements), test coordination, technical architecture and data migration.

She is passionate about making people’s lives simpler and making her teams lives more efficient and effective through the use of Lean UX.

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Group Discussion
Contact us with your suggestions for a discussion topic!

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Sponsors
Uber Global (http://www.uber.com.au/) is Australia’s third largest cloud services provider by market share, delivering services to over 110,000 customers. They provide IT services such as SAAS, PAAS, IAAS, domain registration, web and email hosting, ecommerce, instant messaging and collaboration, dedicated servers and bespoke managed enterprise systems. In fact Be Responsive website is hosted with Uber Global. We can vouch for their outstanding services and support.

NAB (http://www.nab.com.au/) is a financial services organisation with over 12,400,000 customers and 42,000 people, operating more than 1,800 stores and Service Centres globally. They were founded on a belief in the potential of their customers and community - a belief that motivates them to do the right thing, be authentic and respectful, work together and create value through excellence. As a matter of fact, NAB IS very supportive with our community and allow us to use their amazing venue every month.

Randstad (http://www.randstad.com.au) is a world leading recruitment and HR services provider. The Randstad Digital team brings over 15 years of specialist recruitment solutions across Emerging Technologies, Digital Transformation, Online and Technology Startups, Pure play online as well as Web solution agencies and Technology consultancies.

With over 25,000 staff working from more than 4,000 offices worldwide, our truly global network provides professional expertise and knowledge that is as wide as it is deep.

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Directions The easiest way is to go up the Southern Cross Station stairs (Pic 1), which is located at the corner of Bourke St & Spencer St. Once you are at the top, walk across the bridge towards Etihad Stadium and the first building on your right is the NAB building (Pic 2). When you've entered the building, take the escalator one level up to Level 3, and 'The Hall' will be on your right. Look for Be Responsive signs!

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