BizApps Connect Nov 2026 meetup

# 🚀 BizApps Connect Sydney | November 2026 – The Future of Agentic AI

Three Microsoft speakers. Two exciting sessions. Live demos. One evening of learning and networking!
Join us on Thursday, 12 November 2026, as we explore how Microsoft is reshaping customer engagement and enterprise application development through AI agents, Copilot Studio and the Power Platform.

🎤 Session 1: The Agentic Contact Center – From CCI to CCaaS
Speakers:
Ethra Shakarchi | Senior Solution Engineer, Microsoft
Mukhwinder Nagra | Senior Cloud Solution Architect, Microsoft
Discover how Microsoft's Contact Center Intelligence (CCI) is bringing AI-powered capabilities to existing contact centres and how it fits alongside Dynamics 365 Contact Center.
We'll explore:

• Contact Center Intelligence vs Dynamics 365 Contact Center
• Customer Assist and Quality Assurance Agents
• Copilot Studio and Power Platform integration
• Microsoft's CCaaS roadmap and the evolution towards autonomous contact centres

✨ Expect live demos and a glimpse of what's coming next!

🎤 Session 2: Copilot Managed Runtime – Turning AI-built Apps into Enterprise-grade Solutions
Speaker: Faraz Qureshi | Senior Cloud Solutions Architect, Microsoft
AI can generate applications in minutes, but what does it take to make them enterprise-ready?
Explore Microsoft's emerging approach to AI-powered application development, covering identity, enterprise data, hosting, governance, monitoring and lifecycle management.
We'll follow the journey:
Prompt → App → Code → Data → Runtime → Enterprise
And yes, we'll build something live!
📅 Event Details
📆 Thursday, 12 November 2026
🕠 5:30 PM – 7:30 PM AEDT
📍 Microsoft North Sydney, Level 27, 1 Denison St