Scaling Slack-Based Support with Jira Service Management — feat. Enjo
Details
Event Description
B2B support teams love Slack for its speed and personal feel, but as Slack Connect channels grow into the dozens or hundreds, things start to break. Who owns this channel? Is that SLA at risk? Where do I even find that ticket?
Join us for this online ACE session with Rajesh Shanmugam, Co-founder of Enjo, as we explore how modern support teams are bridging the gap between real-time Slack conversations and Jira Service Management — without losing context, accountability, or their sanity.
This is a relaxed, interactive session. Come ready to share your own war stories and questions (not just listen).
We'll cover:
Why Slack Connect changes the support game (and the problems that come with scale)
How Enjo connects Slack directly with Jira Service Management for seamless ticket creation, tracking, and resolution
Real-world use cases from B2B support teams managing large channel volumes
A look at what's next on the Enjo roadmap
Discussion prompt to get you thinking: How many Slack Connect channels are you supporting today — and what starts to break first as that number grows?
This session is for you if you:
Support customers via Slack or Slack Connect
Use Jira Service Management for SLAs, reporting, or ticket management
Are trying to scale support without scaling headcount
Free to attend. All are welcome. Bring your questions.
About the Speaker
Rajesh Shanmugam Co-founder & CEO, Enjo.ai
Rajesh is focused on building AI-driven support systems that help modern businesses resolve requests faster, reduce manual workload, and deliver consistent support experiences at scale. He works closely with growing SaaS and digital-first teams to transform support from a cost centre into a scalable, strategic function.
Agenda
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Speaker
Rajesh Shanmugam - Enjo AI (Founder & CEO)
Tech Entrepreneur. Building for the future of work. Excited about the transformative potential of AI powered conversational apps at work.
16+ years of experience building scalable enterprise software products deployed at top Fortune companies around the world. He enjoys the process of transforming innovative ideas into software products that work at scale.
Moderator
Geoff Mether - Togetha Group (CEO)
As the CEO of Togetha Group Pty Ltd, my team and I work with government agencies and enterprise clients to understand the current pain points they’re experiencing within their service delivery systems and software products. By understanding where effort is being spent, and the relationship between tasks, processes, and systems, we enable executives to drive quantifiable improvements in custome…
Hosted By
Geoff Mether, CEO
As the CEO of Togetha Group, my team and I work with government agencies and enterprise clients to understand the current pain points they’re experiencing within their service delivery systems and software products. By understanding where effort is being spent, and the relationship between tasks, processes, and systems, we enable executives to drive quantifiable improvements in customer service.
With over two decades of experience as a consultant and senior leader in enterprise technology, project management, and program delivery, I bring significant expertise in scaled agile and agile delivery. Having spent many years in the public sector, including as a Procurement Director, I have an innate understanding of the ethical considerations of government procurement processes, and I’m also able to help clients develop strategies for cloud delivery and support.
I’m also focused on ensuring every member of my team has a voice and is supported to bring their ideas to the table. By always asking what we can do today to make tomorrow better, team members are empowered to drive better outcomes for our clients.
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Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
Partner
Togetha Group (https://www.togetha.group)
Togetha Group is an Atlassian Solutions and Training Partner with head office in Canberra.
They have an experienced team that previously working for Australian Government, now supplying to Government.
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