What we’re about
Looking for Creative: CX and UX Leads and Designers, UI Designers, Service Design Practice Leads, Experience Designers, Creative Directors, Art Directors, UX/UI Developers, Strategists, Design Students of all disciplines to join in the discussion. The Purpose of the meet up will be to meet regularly to discuss ongoing focus points and the future of Customer Experience and User Experience, Design, Usability and innovation. All are welcome!
Upcoming events (1)
See all- Kevin Wilkins/Thomas Shillingford: CCChanges, Rise & fall of the Design SystemAtlassian - Level 6, 341 George Street (entrance on Wynyard St), Sydney
Welcome to CCX Sydney Events 2025 backed as always by our awesome sponsor Atlassian, and we have an amazing schedule of insightful and often challenging speakers to discuss all things digital, creative, customer experience, user experience, user interface design, content design, service design and much more!
Tuesday 12th of August will be our seventh event of 2025 and we are very excited to welcome a talk by our very own Kevin Wilkins CCX Co-Founder and Experience Chapter lead from Commonwealth Bank and Thomas Shillingford UX/CX/Strategy lead from CONNECTD
About This Talk
# “CCChanges!”
The Rise and Potential Fall of Design Systems: AI's Impact on System Design Thinking and process
In this thought-provoking session, Kevin and Thomas examine the evolution of design systems over the past decade and explore a critical question: Will AI and emerging methodologies like sentient design lead to the collapse of traditional design systems as we know them?Drawing from their combined experience as a design systems leads across multiple enterprises, they offer unique insights into how the relationship between design systems and AI is reshaping our approach to design thinking.
Key Topics Covered
The Evolution Journey- From atomic design principles to today's automated ecosystems
- How Figma Make, Auto Layout, and Dev Mode transformed design systems from creative frameworks to production engines
- Real-world case studies demonstrating automation's impact on design workflows
AI's Disruptive Impact
- AI integration at the earliest design stages
- Practical examples from platforms like Relume and Framer
- Enterprise integration challenges and solutions
Sentient Design: A New Paradigm
- Understanding sentient design's relationship to traditional system thinking
- How AI creates new forms of design intelligence and decision-making
- Practical applications of sentient design principles
The Democratised Future
- Moving beyond disruption to envision more inclusive design environments
- How AI-augmented systems can democratize the design process
- A framework for designers to evolve their practice in this new landscape
What You'll Gain
- Assessment tools for your design system's AI resilience
- Practical strategies for integrating AI while preserving core design principles
- Preparation tactics for human-AI collaborative workflows
- A decision framework for balancing traditional design systems with AI capabilities
- Actionable steps to evolve your design approach regardless of organization size
About Kevin:
Hi there I am a seasoned creative communicator, mentor and strategist. I love, Life, Music and all things Digital, (but not always in that order).My key strengths are a sharp analytical mind, an ability to think about objectives and challenges from a client’s perspective, as well as a lateral and strategic problem solving approach. Most importantly I like to listen first and then ask the right questions.
I am currently an Experience Chapter lead at CBA and have allso previously headed up my own Strategic Creative Communication consultancy @sseaven, and have previously led the CX (Customer Experience) Practice at Sydney/Melbourne/Brisbane 360 degree digital agency TquilaAnz.
I’ve worn many hats in my digital career, notably- Creative Director, Writer, Strategist, Innovator, Client liaison and Account manager (when called upon). I believe in a hands on approach to achieving goals and objectives and have been kindly described by fellow team members as a self-starter who is a willing and supportive creative mentor. I am also a Co-Founder of CCX Sydney.
About Thomas:
I bring a unique blend of creativity, strategic insight, and a passion for innovation to crafting user experiences that genuinely connect with people. My human-centred design approach creates solutions that resonate with diverse audiences, whether working independently or leading teams. I'm currently expanding my expertise in Generative AI, delivering fresh insights that elevate product strategies and user experience design. I've authored and presented 'The Power of Inclusive UX,' helping teams to integrate inclusivity into their design practices. Driven by curiosity and a love for learning, I’m always ready to tackle new challenges. 🚀I’m always up for a coffee if you'd like to chat more! ☕️😊
I recently completed the Ethical Issues in AI and Professional Ethics course via the University of Colorado Boulder.
I’ve also developed custom GPT-based tools that have been featured on GPT Seek’s Product of the Week. -https://www.thomas-shillingford.com/aibuddies
Authored articles highlighting the critical role of inclusive UX in shaping our world and examining how reliance on limited data sources impacts the accuracy of AI platforms and tools.So why not join us on August 12th At 6pm as this isn't talk isn't just about technological change—but more about equipping designers and leaders with practical insights to navigate a pivotal moment in design evolution. Join us as we explore how to thrive in this new era of AI-augmented design.
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