Prochain Meetup

Dear all, Further to our previous message, please note that the next meetup in English at Algolia will take place on the 16th January (no longer on the 9th as previously communicated). Thanks in advance for noting and for your understanding. We're pleased to announce the proposed agenda below. General meetup theme: Operationalizing Customer Success through processes and tools 18.30 - welcome and networking 19.00 - Introduction to the above theme by the Algolia team 19.30 - Related thematic workshop groups*: 20.15 - Workshop group summaries 20.35 - Networking + drinks + snacks *4 related topics to the above theme: 1) Building a Customer Health Score - what data and best practices to measure customer health? 2) Building a CSM Dashboard - what data and best practices to measure CSM performance? 3) Best practices in creating and following up on NPS 4) Collecting and capitalizing on client data as clients move along their customer journey. A huge thanks in advance to the Algolia team and we wish you all a fabulous festive season! Looking forward to seeing you on January 16th for more insightful CS exchanges:) All the best, Sue, Konrad, Delphine and Eva


55 Rue d'Amsterdam · Paris

Réponse avant le : 15/01/2019

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    À propos de ce groupe

    Nous organisons un meet-up mensuel convivial pour les tous acteurs du customer success à Paris à partager leurs expériences, bonnes pratiques et idées. Cela est l'occasion de se conforter et challenger autour de ce métier passionnant en émergence en France...

    Chaque mois, nous abordons un thème différent.

    Nous serions heureux de vous voir parmi nous.

    See you soon,

    Sue Nabeth Moore

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