Name: Navigating CS Talent in the AI Age
Start: 2026-02-10T00:15:00.000Z
Location: Hotel Chocolat

An in-person roundtable for CS and post-sales leaders to navigate talent in the AI age, yielding practical talent-strategy insights.

**\*\*IMPORTANT NOTE: This is a paid event. RSVP here:** https://luma.com/xq0q9xbv

CuSP & Women of Customer Success are excited to partner with the Customer Success Talent Playbook authors for an intimate roundtable networking experience. Set in the cozy atmosphere of Hotel Chocolat, this curated evening will bring together Customer Success and post-sales leadership professionals for meaningful conversation, peer connection, and insights on navigating CS talent in the AI age.
​**Event details:**

* ​Time: 6:15pm - 8:00pm
* ​Address: Hotel Chocolat, 830 N Michigan Ave., Chicago
* ​Price: $30 per person (includes a signed copy of The Customer Success Talent Playbook and a drink of choice from the Hotel Chocolat menu)
* ​Space is limited to 33 attendees

​**Agenda:**

* ​6:15 - 6:45pm - grab drinks, snacks and network
* ​6:45pm - 7:40pm - roundtable discussion
* ​7:30pm - 7:45pm - Q&A and wrap up

​(8:00pm event ends.)
​**About our hosts:**

​**ABOUT CuSP**

This community will explore the role of Customer Success as part of an organization’s strategy. Our main goal is to bring Customer Success and Professional Services Professionals together as a resource for each other. We will focus primarily on building a community, knowledge sharing, and networking. CuSP aims to achieve this by hosting a regular meetup where members of the CS & PS community come together to share best practices for creating strategy, exploring similarities and differences of adjacent practices, and how CS & PS creates value for organizations. Learn more here: [https://www.meetup.com/CuSP-A-Customer-Success-Community/](https://www.meetup.com/CuSP-A-Customer-Success-Community/)

**​CuSP is sponsored by Melo Associates**, a talent firm specializing in revenue roles, with a big focus on Customer Success Hiring. Check them out here: [meloassociates.com](https://meloassociates.com/)

​**Women of Customer Success** is a global community dedicated to empowering women in Customer Success and post-sales leadership. Through connection, curated events, and leadership development, we are cultivating the next generation of women leaders shaping the future of Customer Success. Learn more at [https://www.womenofcustomersuccess.com/](https://www.womenofcustomersuccess.com/)

​**The Customer Success Talent Playbook** is written by six award-winning CS leaders, this book gives you strategies to build strong teams and explore new opportunities. It’s a practical guide for job seekers and hiring managers alike, with every section written from both perspectives. Learn more at [www.cstalentplaybook.com](https://www.cstalentplaybook.com/)
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​**Note:** we cannot process refunds, but you can give your ticket to a friend - just email Parul (noted below) and let us know if someone is swapping in your place.

​​​**QUESTIONS?**
If you have any questions please contact Parul at parul@customerxsuccess.com.

**Location**
Hotel Chocolat
830 N Michigan Ave, Chicago, IL 60611, USA

To learn more about the Customer Success Function, check out The Customer Success Association at [https://www.customersuccessassociation.com/](https://www.customersuccessassociation.com/)

CuSP: A Chicago Customer Success Community

Kimberly Renee Knowles

Parul Lahoti Bhandari

Swati Garg

Lynette

Navigating CS Talent in the AI Age

Hotel Chocolat

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CuSP: A Chicago Customer Success Community

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