Name: Transforming Customer Experience Insights
Start: 2025-11-17T22:00:00.000Z
Location: John Deere Financial

The John Deere Experience Customer Survey team and John Deere Financial Customer Experience team will be talking about the process of upgrading text-based analytics tools with the use of Generative AI. These teams work with large amounts of data to enhance the voice of the customer to the whole John Deere Enterprise. In this presentation the John Deere team will talk about:

* The history of text analytics on customer experience programs at John Deere
* The project implementation process for generative AI in their programs
* The benefits the teams are seeing from the text analytics upgrades

Des Moines Data & Analytics

Jenny Schmidt

Michael Bruchhaus

sambarn0120

Tyler Boggess

Ana Strong-Gonzalez

Robert Garelick

darryll

Prem Kilaru

Susan O’Brien

Christopher J. Scharer

Dalton Fabian

Brian Valenta

Alec Roth

Bailee Stirn

Bradly Claussen

Willow Bauer

Bobby

Sarah Warth

Eric Anderberg

Chris Higdon

Transforming Customer Experience Insights

John Deere Financial

DesMoinesData and Analytics

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DesMoinesData and Analytics

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