Having Difficult Conversations Action Learning Enthusiast Paul Consalvi has gathered a Body of Knowledge for Having Difficult Conversations and designed interactive activities to share his tips and strategies for having difficult conversations. You'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success. Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes. Topics include: What is a difficult conversation? Understanding why conversations go badly Changing your tipping point Building your ladder—and climbing down Knowing your triggers Reframing your adversary Being prepared for the conversation Taking responsibility Sharing goals and experience Co-creating a solution Developing the action plan Building better feedback
Global Business Negotiation Fundamentals: Action Learning Enthusiast Paul Consalvi has gathered a Body of Knowledge for Negotiating Across Cultures and designed interactive activities to share his tips and strategies for negotiating with different cultural mindsets. You’ll Learn the skills that empowered communicators use to achieve mutual benefit at the negotiation table. The course delivers repeatable strategies for negotiating common issues such as setting fees, promoting teamwork, and bringing out the best in those you manage. Explore how to use interest-based negotiation, distributive bargaining, diagnostic questioning, and conflict resolution to handle both simple and complex negotiations. Topics include: Preparing for a successful negotiation Using diagnostic questioning Dealing with conflict Framing and anchoring the discussion Making concessions and asking for reciprocity Encouraging cooperation
Conflict Resolution Fundamentals and Cultural Considerations Improve your relationships with your coworkers, clients, managers and multi-cultural team members. What do you do when a conflict has arisen. In this course, we will learn techniques for effective conflict resolution and that are repeatable and apply in most business situations. We will consider frameworks for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement. Topics include: Understanding how conflicts arise Navigating cognitive bias Exploring the principles of influence Building trust Reframing the argument Brainstorming solutions
Improving Your Conflict Competence Workplace conflict is inevitable everywhere in the world and even in homogeneous Japan. Some people, and particularly in Japan, treat workplace conflict as something to be avoided at all cost. The key to successful multi-cultural teams, however, is to both understanding how destructive poorly managed conflict can be but at the same time be able to use conflict to unleash the superior results and innovation that conflict can produce. This course is for anyone who manages or participates in a team made up of individuals from different cultures. Different cultures can defined by nationality and by mindsets such as salesperson mindset or the engineer mindset. Paul Consalvi has collected the key ideas from the body of knowledge on workplace conflict and has designed activities for participants to learn proven techniques on how conflict is managed effectively in an ‘American/ western-style’ context. Most importantly participants will assess their own situation and consider what and how to put new techniques into practice. We first explore the dynamics that create conflict, and become aware of what our conflict responses are. Once you are aware of how conflict arises, learn some practical steps you can take to manage your emotions and engage with others constructively. Defining conflict competence 1. Understanding Conflict Understanding the value of conflict competence Uncovering conflict attitudes Learning conflict dynamics Understanding and improving your conflict responses 2. Managing Your Emotions Recognizing your hot buttons Regulating your emotional responses Slowing down and reflecting 3. Engaging Others Constructively Using constructive responses Listening for understanding Reducing destructive behaviors Helping others resolve conflict Creating a constructive climate The instructor for this course has over 25 Years in International Negotiations, International Project Management and Business Analysis. He also claims to be the #1 Action Learning Enthusiast in Japan. He has been collecting and modifying frameworks for enhanced business competencies for over 10 years. He believes that although frameworks are powerful tools for "thinking outside the box" they can kill creativity if you are not careful and rely on the false confidence that filling in the boxes can produce.