Join us for a hands-on meetup on OpenAI’s Agent Builder platform and build a practical call-center application tailored for a telephone company.

**What we’ll cover:**

* Introduction to OpenAI Agent Builder: how it works, when to use it, key features from the official guide.
* Workshop walk-through: we’ll set up an agent designed to support a telecom company’s customers — handling common tasks like service activation, plan changes, outage reporting, billing questions, and escalation to human agents.
* Live build session:
* Define intents and conversation flows (e.g., “I want to change my plan”, “My internet is down”, “What’s my bill this month?”)
* Integrate placeholder data or demo APIs (for example, a mock telecom customer-database or billing API)
* Configure fallback/escalation logic so the agent hands off to a human when needed
* Test the agent with sample phone-call transcripts or chat-like interfaces
* Discussion: best practices for deploying conversational agents in real-world environments — things like privacy, compliance (especially telecom regulations), data security, continuous learning, measuring KPIs (like first-call resolution).

OpenAI Application Explorers

Godfrey Nolan

Mark

Eaton Eaton

David Simon

muncman

Andrew Koper

Steve Wang

Allan

shakti chavan

Deepak Nallajerla

Jessica

KEN CHIO

Abhishek Devpura

Dustin Kingen

John Hsu

Carlos Valcarcel

Joshua Carroll

pranaligole635

Jose Ramos

Ling

Building a Smart Call-Center Agent with OpenAI Agent Builder

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