FCI (Failed Customer Interactions) with OpenTracing Standard!

Senior Site Reliability Engineers @ Intuit,
Abhay Rathore and Brad Gregory:

Presenting on FCI (Failed Customer Interactions) for collection metrics on the user interactions. Using OpenTracing standard to bring down Mean Time To Detect (MTTD).

• Quickly get Active, Failed and Degraded user count.
• Generate reliable alerts in near real-time.
• Reduce Logging cost.