Name: Customer Success Afterwork
Start: 2025-06-10T16:30:00.000Z
Location: WeWork Paris - Le Madrid

# 🔥 Vous passez trop de temps à éteindre des feux ?

Il est temps de faire évoluer votre posture vers un Customer Success *proactif* et *stratégique*.
Aujourd’hui, de nombreux CSMs naviguent au rythme des urgences, des tickets qui s’accumulent, et des clients à "sauver" en dernière minute. Pourtant, la maturité des organisations et la professionnalisation du rôle appellent à une transformation profonde : celle d’un Customer Success qui anticipe, influence et crée de l’impact durable.
👉 Cette évolution, de plus en plus discutée par les leaders du CS place la **proactivité** au cœur du métier : piloter l’engagement client, structurer des parcours à valeur, et devenir un vrai levier de croissance.
Le **10 juin à Paris**, rejoignez-nous pour une soirée d’échanges entre pairs autour de ce thème incontournable, dans une ambiance conviviale (avec des 🍕bien sûr) !

***

## 🎯 Thème de la soirée :

**Passer d’un Customer Success réactif à proactif**

## 💬 Au programme :

✨ Partages inspirants de **[Elisabeth Courland](https://www.linkedin.com/in/elisabeth-c-8a811118/)**, **CS Ops, AgoraPulse** et **[Elena Chiara Mitrani](https://www.linkedin.com/in/elenachiaramitrani/), Senior Manager of Client Success , Bazaarvoice**
🧠 Discussions en petits groupes autour de vos défis et bonnes pratiques
🍕 Un cadre détendu, des échanges riches
🤝 Networking avec des pros passionnés

***

## 📍 Infos pratiques :

📅 **Lundi 10 juin**
🕠 À partir de **18h30**
📍 **WeWork – 7 Rue de Madrid, Paris**
🎟️ **Événement gratuit**, mais **l’inscription via Ticket Tailor est obligatoire et constitue la seule manière de garantir votre place** →

👉 [Inscrivez-vous ici](https://www.tickettailor.com/events/customersuccessnetwork/1709596)

# 🔥 Are you constantly putting out fires?

It might be time to shift toward *strategic* and *proactive* Customer Success.
Many CSMs find themselves operating in reactive mode, responding to urgent issues, chasing renewals, and firefighting their way through the day. But as our field matures, the role of Customer Success is evolving. The real impact comes when we step into a proactive mindset: anticipating challenges, driving long-term value, and becoming true strategic partners to our customers.
💡 Thought leaders are championing this shift, and now it’s time to explore what that looks like in practice.
On **June 10th in Paris**, join us for an evening of peer-led discussions, inspiration, and connection, all in a friendly and relaxed atmosphere (with 🍕 of course)!

***

## 🎯 Theme of the evening:

**Moving from Reactive to Proactive Customer Success**

## 💬 What to expect:

✨ Inspiring talks from **[Elisabeth Courland](https://www.linkedin.com/in/elisabeth-c-8a811118/)** and **[Elena Chiara Mitrani](https://www.linkedin.com/in/elenachiaramitrani/)**
🧠 Small-group discussions to share your experiences and challenges
🍕 A casual, welcoming environment
🤝 Networking with fellow passionate CS professionals

***

## 📍 Practical info:

📅 **Monday, June 10**
🕠 Starting at **6:30 PM**
📍 **WeWork – 7 Rue de Madrid, Paris**
🎟️ **Free event** – but **registration via Ticket Tailor is required and the only way to secure your spot** →
👉 [Register here](https://www.tickettailor.com/events/customersuccessnetwork/1709596)

Customer Success Network - Paris events

Liliana

romain.briandon

Karen Hachem

Elisabeth Marri

mathieu crausse

Sibylle Frisch

Damien Duval

Marion Le Gal

Bintou Touré

Valentina Stan

Jessica Étienne

Amandine Danistekin

BRES JEAN-FRANCOIS

Leopoldine Lejeune

Vince JEANSON

Natacha Nguyen

Customer Success Afterwork

WeWork Paris - Le Madrid

Customer Success Network – Paris meetups

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Customer Success Network – Paris meetups

Customer Success Network – Paris meetups

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Customer Success Network – Paris meetups 검색

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