ThingsCon Salon

# From ambition to execution: maintaining good intentions in the smart city

When you interact with the municipality, you often first encounter a digital tool: a website, a menu system, an algorithm, or a parking scan car. There are important reasons behind such digital systems: they're convenient and often efficient.

But if things go wrong, citizens shouldn't get lost in the digital reality. That's why the municipality promises its residents, for example in a coalition agreement, the human dimension in the digital city. And according to project plans, a digital tool should be fair, accessible, transparent, and just.

These kinds of good intentions are formulated before or at the beginning of development processes, but can sometimes slip out of view along the way. During procurement, development and implementation, choices are made that later seem to clash with the original intentions.

How do we design so that good intentions remain leading not just at the beginning, but also during execution?

During this ThingsCon Salon, we explore how to give good intentions a lasting place in government digital projects. Using one or two case studies, we'll develop concrete methods in a workshop to make intentions tangible and maintain them throughout the entire process – from administrative agenda to technical implementation and practical, daily use.

This Salon is co-organized by the 'Human Values for Smarter Cities' project from the Amsterdam University of Applied Sciences. The program consists of a workshop and several speakers.