Curious about how AI is actually built, deployed, and improved at scale?
Join us for a behind-the-scenes look at the engineering decisions, model trade-offs, and real-world lessons shaping Zendesk AI in production.
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What to Expect
🔍 Discover:
How today’s toughest AI challenges are being solved — and what’s coming next.
💡 Get Inspired:
Hear directly from the engineers pushing AI forward and learn how these ideas can apply to your work.
🤝 Connect:
Meet other builders and innovators who are passionate about AI.
Can’t join us in person? No problem — register and we’ll send the recording to your inbox.
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Talks & Speakers
1) AI Agents Unveiled: Lessons Learned from Incorporating the Future
Speaker: Rodrigo Gonçalves, Senior Manager, Software Engineering
A practical walkthrough of the technical and operational lessons from incorporating AI Agents into real-world workflows at scale — from architecture decisions to failure modes and iteration cycles.
2) AI Reliability & LLM Outages
Speaker: Magda Kubit, Senior Machine Learning Engineer
A behind-the-scenes look at what happens when LLMs fail, how we respond, and what we’ve learned about building systems that are resilient in the real world.
3) AI Ticket Clustering at Scale
Speaker: Sebastian Niemczyk, Staff Machine Learning Engineer
How we use machine learning to group similar tickets at scale — and why clustering matters when dealing with millions of customer conversations every day.
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Save your spot — we’re looking forward to seeing you!
