ITSMBKK #5: ITIL / Service Desk From a Practitioner’s perspective (Webinar)
Details
Dear All,
New event format for 2018, this time I will organize a webinar to discuss the implementation of a Service Desk from a Practitioner's perspective.
We will cover:
• Typical IT support challenges
• ITIL Service Operations
• ITIL Practitioner Guidance
• Service Desk Implementation scope
• Questions/Answer
If you have specific questions you would like to discuss, feel free to send them prior the meetup.
Agenda:
• 10h00: Webinar
• 10h45: Q&A
• 10h00: End of Webinar
Webinar details (Link) will be provided at a later date.
Best Regards
Gonzague.