Transforming HR Service Delivery with Jira Service Management
Details
Cprime, an Atlassian Platinum Partner, highlights its expertise in transforming enterprise operations through Atlassian solutions. With a proven track record in cloud upgrades, enterprise integration, and agile transformation, Cprime has consistently delivered measurable value to organizations seeking efficiency, scalability, and modernization.
Joining us from Cprime is Scott McDonald, Solution Architect, who focuses on Human Resource Service Management (HRSM) powered by Jira Service Management. This solution centralizes HR requests, automates onboarding and offboarding, and ensures compliance while enhancing the employee experience. By leveraging Atlassian's enterprise-grade platform, HR teams can eliminate repetitive manual tasks, deliver consistent support, and gain real-time insights for better decision-making.
Cprime extends these capabilities with advanced integrations, analytics, and AI-driven automation. From smart triaging and self-service portals to custom-built Rovo agents, the solution accelerates HR workflows, reduces administrative burden, and empowers employees to resolve common issues quickly. The result is a unified, intelligent platform that aligns HR, IT, and operations to create modern, scalable, and employee-focused service delivery.
This is a hybrid event. Join the event virtually at https://ace.atlassian.com/events/details/atlassian-phoenix-presents-transforming-hr-service-delivery-with-jira-service-management/
or in person at
Nextiva - 9451 East Vía de Ventura Scottsdale, 85256
---
Agenda
---
Speaker
Scott McDonald - Cprime (Senior Design Solutions Consultant)
Scott McDonald is a Senior Solutions Design Consultant with Cprime that has spent the last 20 years in the IT industry, with a strong focus on IT Service Management. Throughout his career, Scott has guided organizations through service transformations, process improvements, and the adoption of best practices that make IT work better for both teams and customers.
Known for turning complex…
Hosted By
Derrick Taylor David, Atlassian User Group Leader
Josh Costella, Chief Operating Officer at XALT
Josh Costella is an Atlassian Certified Administration Expert with over 20 years in tech, known for solving complex challenges for organizations like Siemens, Esurance, and Panera Bread. At Nextiva, he founded the Atlassian Solutions Team, leading its enterprise cloud migration—recognized in Atlassian’s Cloud Migration Hall of Fame—and helped the team earn runner-up for Team of the Year at Atlassian Team ’22. At Atlassian, Josh supported internal innovation and enterprise customer enablement as a Senior Solutions Architect, showcasing the art of using Atlassian tools to improve Atlassian itself. At Praecipio, he mentored consultants in Modern Service Management, elevating client outcomes across industries. He later served as COO of XALT, helping drive its US launch and operational strategy.
Now at Sentify, Josh leads the US System of Work practice, shaping a team-first culture internally while co-developing true partnerships that help organizations evolve not just tools, but the way they actually work.
Rodney West, Technical Practice Owner for Service Management
Summer Hogan,
My favorite quote is from Bene Brown and reads "Only when we are brave enough to explore the darkness, we discover the infinite power of our light." I am a results oriented product owner and enjoy working collaboratively with all members of the business and software development lifecycle in definition and validation of products, I am also a community leader and love helping others learn and grow in the tools we use everyday!
Robert Wen, Atlassian Delivery Solutions Architect
---
Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
Partner
cPrime (https://new.cprime.com/)
Your competitors are transforming. Your customers expect more. Don’t just keep up—transform your enterprise by reshaping your operating model and rewiring your workflows in perfect sync.
---
For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-phoenix-presents-transforming-hr-service-delivery-with-jira-service-management/.
