IT MindFinders is conducting a search for a Customer Systems and Support Analyst on behalf of a client located in the heart of downtown Vancouver with excellent access to public transportation. Reporting to the Network Operations Center Manager, the Customer Systems and Support Analyst will work as part of a highly skilled team and will own the customer support experience for a well-established, thriving and dynamic web technology company offering web consulting, development, hosting and applications.  

RESPONSIBILITIES:

• Act as first line support for a fully managed hosting environment with a diverse customer base ranging from enterprise environments to small-medium sized business
• Work closely with a highly technical team of developers and system administrators to resolve support issues
• Will take ownership of the “customer experience” which will also include the development of customer support best practices
• Work directly with customers on diagnosing and resolving support issues
• Work with systems internally to enhance the customer experience and to identify trends in outages/alerts as well as put in place new systems to reduce volume of alerts

QUALIFICATIONS:

• Post-secondary education in Computer Science or Engineering
• Must have a strong background providing systems support within a Linux environment
• Strong familiarity with LAMP stack environment
• Minimum 3 years experience providing “above and beyond” support to customers, preferably in a services oriented environment
• Exceptional troubleshooting skills
• Demonstrated customer centric attitude, strive for excellent quality and pay close attention to detail when responding to customer issues
• Must possess a genuine passion for problem solving; issue identification and resolution
• A team player with a disciplined, self-directed, mature and professional approach to work
• Excellent communication skills is essential, both verbal and written
• Strong ability to convey technical issues in non-technical terms
• Self-motivated with a willingness to learn and a strong spirit of innovation

Qualified candidates, please forward a resume directly to:

[address removed]

WENDY MELVIN

President

Direct | [masked] (TECH)

Cell | [masked]

Web | www.itmindfinders.com