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Frequently Asked Questions

Yes! Check out customer experience events happening today here. These are in-person gatherings where you can meet fellow enthusiasts and participate in activities right now.

Discover all the customer experience events taking place this week here. Plan ahead and join exciting meetups throughout the week.

Absolutely! Find customer experience events near your location here. Connect with your local community and discover events within your area.

Customer Experience Events Today

Join in-person Customer Experience events happening right now

Melbourne AI Enthusiasts x AI Engineer Melbourne — AI Week 2026
Melbourne AI Enthusiasts x AI Engineer Melbourne — AI Week 2026
You've built the POC. Leadership loved it. Now what? The gap between a working AI demo and a production system is where most projects quietly die. This event tackles the hard part, the decisions that come after the proof of concept gets the green light. Hosted by Zendesk! **What we're covering:** 🏗️ Architecture decisions that don't show up in tutorials when to build, when to buy, when to stitch things together 💰 Cost and efficiency trade-offs, what it actually costs to run AI at scale, and how teams are managing it 🔒 Governance and guardrails, who owns the model in production, and what happens when it breaks 🎤 Talks, panel, and Q&A from practitioners who've shipped AI into production, not just theorised about it **Our panel of experts:** * Darragh Kennedy, Director - Software Engineering, Zendesk * Fernando Mourão, Head of Responsible AI, Seek * Brad Ryan, Chief AI Officer, i-screen, Ex AI Lead - AWS * Romina Sharifpour, AI Engineering Lead, CBA **Details:** 📅 Thursday 4 June 2026 🕕 6:00 – 8:30pm 📍 Zendesk Office Level 13/550 Bourke St, Melbourne VIC 3000 **Format:** Talks + Panel + Q&A (6:00–7:30pm) → Networking & drinks (7:30–8:30pm) This event is part of AI Week Melbourne (June 1–7) and is run in partnership with Web Directions / AI Engineer Melbourne. Whether you're an engineer wrestling with inference costs, a leader trying to get your AI strategy past the pilot stage, or just curious about what production AI actually looks like, this one's for you. Spots are limited. RSVP to secure yours.
Women's Workshop Series into Authenticity & Internal Trust
Women's Workshop Series into Authenticity & Internal Trust
### The Return: A Four-Week Immersion into Authenticity & Internal Trust Thursday evenings across June #### How much of who you are today is *you*, and how much is a collection of "shoulds," "musts," and the quiet habit of people-pleasing? Join us for a dedicated **four-week immersion** designed to help you peel back the layers of societal conditioning and rediscover the internal voice that has been waiting to be heard. This isn’t about becoming someone new; it’s about **The Return**—stripping away the masks and learning to trust your own internal wisdom: honouring yourself, distinguishing your yes's from your no's, & reclaiming true rest. #### **What to expect:** Over four Thursday evenings, you will join the same group of women to explore: * *The Authentic Self*: Identifying unhelpful habits and conditioning that keeps us small * *Somatic Release*: Gentle yin yoga and movement * *Sacred Circle*: The power of being seen and held in a community of like-minded women * *Inner Inquiry:* Reflection through curated journal prompts to bridge the gap between your mind and heart *Inclusions:* * *Guided workshop series designed and guided by clinical psychologist & yoga instructor, Dr Zac Elizabeth Buchanan* * *Nibbles & tea to nourish each evening* * *Connection with like-minded women* * *Take home journal and goodies* #### **Is this for me?** The Return welcomes women of all ages and stages of life. Whether you are navigating a major transition—such as **motherhood, career change, perimenopause, or retirement**—or simply feel a quiet pull to deepen your self-awareness, you are welcome here. #### **The Details:** * *When:* Thursday evenings (June 4, 11, 18, 25) * *Time:* 7pm - 9pm * *Where:* A cosy, boutique studio in Balwyn North (precise location provided upon RSVP) * **Please note - a commitment to all 4 Thursdays is required.** #### **Investment:** * $310 (+ booking fee) - tickets: https://www.eventbrite.com.au/e/the-return-a-4-week-womens-workshop-series-tickets-1988474174785 * EFT available to avoid booking fee - please email hello @ drzacelizabeth.com #### **Spaces are limited to keep the circle intimate and deeply held. I would love to see you there** ♥ [Claim your spot](https://www.eventbrite.com.au/e/the-return-a-4-week-womens-workshop-series-tickets-1988474174785)! > **A Note on the Nature of Our Space:** While this series is facilitated by a clinical psychologist and explores psychological concepts, it is a wellness-focused immersion and is **not a substitute for clinical therapy.** It is intended to complement any personal work you may be doing elsewhere. We invite you to join us for communal growth and somatic reflection, ensuring you have the appropriate professional support in place for any acute clinical mental health needs. ####
Leadership - How to activate audience minds
Leadership - How to activate audience minds
Smashing! Try something new Thursday Interactive workshop - Add power to your presentation. Why and how to activate the mind of an audience! Serious about improving your leadership - **Why mess, come to the best** Why is Smashing different to other speaking clubs? Just one member's thoughts, "The fun/laughs factor is definitely a point of difference. We keep it moving with high standards so it’s a nice balance. Too strict makes it tense and boring, too loose and we can lose the energy/commercial feel. SmashSpeak's vibe's in the sweet spot." **Free parking** close: O'Connell and Cobden streets **IMPORTANT: Be on time, as doors close when the show starts** “Proudly Australian" – Free-flowing teamwork, greater good focus, sharing the stage, etc Multicultural Hub, 506 Elizabeth St (Opposite Queen Vic Market) Level 1, Purple Room (End of corridor) More to come...
Epic Trip to Pacific Island Countries | Invite Only
Epic Trip to Pacific Island Countries | Invite Only
We’ll be travelling to four Pacific Island Countries. Due to the complexities around visas, vaccinations, and logistics, this is an invite-only event. Please note that this event is only open to people who have attended overnight trips before. Countries: Vanuatu, Solomon Islands, Tonga, Samoa **Cost**: Organizer Fee: $30/day Accommodation - Varies Flights - Varies Please follow us on Social Media for photos, videos & updates: [YouTube](https://www.youtube.com/@explore-melbourne) \| [Facebook Page](https://www.facebook.com/exploremelb) \| [Facebook Group](https://www.facebook.com/groups/exploremelb) \| [Instagram](https://www.instagram.com/xpmelb/) \| [TikTok](https://www.tiktok.com/@exploremelbourne) \| [ExploreMelbourne.AU](https://exploremelbourne.au/) Explore Melbourne is the largest meetup group in Australia. We have eight simple rules in place to protect our community and for everyone to have a positive experience. ❌ Not a dating group! – We’re here to make friends, not find soulmates. No flirty business, please! 📵 No phone numbers, please! – Feel free to swap social media if both parties are cool with it, but let’s keep our digits private. Please don’t add people to WhatsApp or other groups. 🔞 Our events are only open to people aged 18 and older. 📢 Please do not advertise other events or groups. 😅 Don’t be a social octopus! – Give people space to chat with others. Please don't be clingy. 🚗 We don't allow carpooling due to safety incidents/our public liability insurance not covering motor related accidents. 💰 No sales pitches! – No selling, no MLMs, no pyramid schemes, no “life-changing mentorship” offers—let’s keep things scam-free. By joining this event, you’re giving us a virtual pinky promise 🤝 that you’ll follow the rules. Break them, and—poof!—you’re out for good. No second chances, no do-overs. Let’s keep it fun, friendly, and drama-free! **Liability Waiver:** The organizer of this group cannot accept any liability for any loss, damage, injury, or accident to participants or their property at this event. By participating in this event, you're taking responsibility for your safety and well-being. By joining this event, you agree to the liability waiver mentioned here: [https://exploremelbourne.au/explore-melbourne-liability-waiver/](https://exploremelbourne.au/explore-melbourne-liability-waiver/)
Tomorrow-Ready DNA: the updated Domains of Business Agility
Tomorrow-Ready DNA: the updated Domains of Business Agility
Business Agility is continuously improving, as is the Domain Model that underpins how we think about it. In June we welcome Evan Leybourn co-founder of the Business Agility Institute and Chief Product Officer at the newly founded X2A to run a deep dive on how the Domains, their Capabilities, and exhibited Behaviours evolving. The goal of the update is to further support practitioners' understanding of their organisation's standing today (their "X") and map a viable approaches to meet their ambitions (their"A"). Thanks to TeamForm for providing the space and funding the refreshments on the night. Without sponsors great events like this don't happen.T
The Spiritual Journey can Expand  Quickly for Those Ready
The Spiritual Journey can Expand Quickly for Those Ready
''A Course in Miracles (ACIM)" is The Channelled Works of Jesus / Isa / Yoshua (Same Human Being - Named Differently by Different Religions) from 1965 - 1972. It Supplements and can go beyond anything The Bible, The Koran and The Torah has taught you. Find Out if you are ready to experience Spiritual Growth Beyond Religious Teachings (THE ACTUAL PROMISED: SECOND COMING) that have been Edited or Re-Translated over many centuries or EVEN Added to for The Suppression of Women. It Upholds the prophecies from those 3 holy books, but Clarifies More Deeply where they don't seem able to FULLY for the ordinary 21st Century human being, who finds it difficult to understand esoteric teachings handed down by Mystical Schools. You have free will to decide when you will commence your Journey HOME from Earth. We can Listen to Recordings of the above mentioned works. Alternatively, I also have DVD or CD recordings from Joseph Campbell, Deepak Chopra, Mother Theresa, Stuart Wilde, David Hawkins, Esther Hicks, Dennis Waitley, Gregg Braden, Wayne Dyer and Others. Topics that can be covered include: How "A Course in Miracles" came to be, Near Death Experiences, The Second Coming, The Evolution of Mankind's Spiritual Understanding, The Human Ego, Buddhism, The Christian Teachings EDITED FROM The Bible, Taoism, Ayurveda, Zen, Chi, The Bhagavad - Gita and Guided Meditations. This event is stated to run 3 hours, but those not able to can leave early and this would never be a problem. The Nature of THE BIRTHER (ETERNAL UNCONDITIONALLY LOVING SOURCE) and The Nature of OUR ESSENCES (SOULS) are Identical (Made in God's Image). The Insane Human Ego is THE ORIGINAL MISTAKE. Our Goal is to use THE POWER of REASON to UNDO IT, while on Earth!!!
Women in Cloud - Building Resilient AI
Women in Cloud - Building Resilient AI
We’re excited to bring our community together again — this time with a focus on **Building resilient AI**. As LLM-powered applications move from experimentation to production, a new challenge emerges: **how do we secure what we don’t fully understand yet?** In this session, we’ll explore two critical layers of AI defense—**protection** and **proactive testing**—through real-world practices and practical demos. **Topics** **1\. Shielding your LLMs with AWS Bedrock Guardrails** Ever felt like deploying an LLM is a bit like letting a genius but unpredictable intern talk to your customers? Join me as we explore how to move past the unregulated nature of unregulated AI using AWS Bedrock Guardrails. We’ll dive into the six pillars of AI safety and deploying guardrails to build AI that isn't just smart, but is fundamentally trustworthy and brand-safe. **About the speaker** [Maitreyi Singh](https://www.linkedin.com/in/maitreyisingh/) is a Data Scientist at [REA Group](https://www.realestate.com.au/), currently working on developing AI agents and intelligent systems. She has experience in Generative AI and enjoys exploring innovative applications of AI in real-world solutions. Outside of her professional work, Maitreyi enjoys painting as a creative hobby. **2\. Red Team Your LLM App Before the Bad Guys Do** As LLM-powered apps become more common, they're also becoming bigger targets. Prompt injection, jailbreaks, and harmful content exploits are real threats — and most developers don't discover them until it's too late. In this talk, we'll cover why guardrails are essential for any production LLM app, and why red teaming is one of the most effective ways to uncover vulnerabilities before bad actors do. We'll then put theory into practice with a live demo: a vibe-coded AI app on Amazon Bedrock, attacked using an open source red teaming tool — first without guardrails, then with them. The difference will speak for itself. **About the speaker** [Vanessa](https://www.linkedin.com/in/vanessa-kong-8069601a7/) is a Senior Product Security Engineer at [REA Group](https://www.realestate.com.au/) with five years of experience spanning cloud infrastructure security, security tooling and automation, and AI security. She specialised in building secure systems end-to-end, automating security workflows, wiring up tools to catch issues earlier in the pipeline, and exploring the evolving security challenges that come with AI-powered applications. She loves getting into the weeds of how things break — and helping people build them more securely. **Agenda** 5:30pm – Food and networking 6:00pm – Presentation 1. Shielding your LLMs with AWS Bedrock Guardrails 6:30pm – Presentation 2. Red Team Your LLM App Before the Bad Guys Do 7:00pm – Networking We’re incredibly grateful to our sponsor — [REA group](https://www.rea-group.com/) for supporting our community and making this event possible. Join us for an evening of learning, meaningful conversations, and great company, we can’t wait to see you there!

Customer Experience Events This Week

Discover what is happening in the next few days

Spiritual Healing – How Does It Happen?
Spiritual Healing – How Does It Happen?
✨\*\*Spiritual Healing – How Does It Happen?\*\*✨ "The Power of Spirit Works in Amazing Ways" You are more than your daily routine—you are an eternal, creative being. Join us for an ECK Light and Sound Service to explore your innate ability to know divine truth. This session is a blend of shared wisdom and quiet contemplation, featuring the HU Chant to help shift your frequency. It’s an hour dedicated to having your own personal experience with the Light and Sound of God. No labels, no judgment—just a chance to explore the spiritual principles that move through our lives. You are invited to stay for refreshments and fellowship after the service. Sponsored by ECKANKAR The Path of Spiritual Freedom more info - [www.eckankar-essa.org.au](http://www.eckankar-essa.org.au/)
SILENT BOOK CLUB @ DYMOCKS CAFE
SILENT BOOK CLUB @ DYMOCKS CAFE
Welcome! Last month, we trialled Dymocks Cafe for our venue and people loved it. So we're going to meet there this month too. **HOW TO FIND US** When you enter 234 Collins, go down the escalator to the basement where Dymocks is (you can't miss it, there's books and people everywhere), turn right and you'll see the cafe next to the cashier. Come up the stairs and join us. **ITINERARY** 11am: Meet at Dymocks Cafe (upstairs) inside Dymocks Bookstore, 234 Collins St. Choose your seat. Order a drink to support the cafe. (They have a decent range of sweet and savoury snacks.) Enjoy your book. 12.15pm: Let's chat about what we read, what we loved, and why. 1pm: End of event. [OPTIONAL EXTRA] For those who are not too tired, we can go for lunch together after the event. **COST:** There is an organizer fee of $5 for this event. You can bring cash on the day or PayID me at 0403 413 056 (Serena Low). **GETTING THERE:** The closest train stations are Town Hall (4 min) and Flinders St (6 min).
BeSocial. Strangers to Friends
BeSocial. Strangers to Friends
Take part in our “Strangers to Friends Challenge” a fun and interactive meetup designed to turn new faces into genuine connections. Through a series of light challenges, conversation prompts, and group activities, you’ll get to know others in a natural and engaging way. It’s all about stepping a little outside your comfort zone, sharing a few laughs, and building real connections along the way. Come solo, leave with new friends. **Event photography and videography may take place at this event. Images and footage captured may be used in future BeSocial promotional materials.** **If you do not wish to appear in promotional materials, please notify Nexaro Group Pty Ltd before the event by emailing support@besocialapp.co, or let the event hosts know on the day.**
Authentic MALDON: Day trip: Hike+Ratatouille, Meditation, Historic Walk, Bakery
Authentic MALDON: Day trip: Hike+Ratatouille, Meditation, Historic Walk, Bakery
* 🌏 **MELBOURNE → MALDON** 🌲🏙️ * 📅 **SAT 6 JUN, DAY TRIP ☀️** * 🍃 Explore. Connect. Unwind \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- 🌏 Experience the warmth and character of **Authentic** **Maldon** — where every street tells a story and every stop feels like stepping back in time. This carefully curated day trip combines nature, heritage, cozy country food, and relaxed exploration in one unforgettable experience. 🌲 Walk through scenic forest trails and breathe in fresh country air 🍽️ Enjoy a hearty Ratatouille picnic lunch surrounded by nature 🏘️ Explore Maldon’s vibrant historic streets, artisan stores, cafés, and bakery culture 🧘 Unwind with a guided meditation and grounding session 🚐 Relax with premium transport and a friendly small-group atmosphere Maldon is more than a destination — it’s a gentle reset from busy city life, filled with history, connection, and simple memorable moments. ✨ Wander gently • Eat well • Return inspired ✨ \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- 🌟 **What’s Included** ✅ Guided 9 km **forest hike** (easy) 🥾 ✅ Guided **meditation** in nature 🍃 ✅ Rustic **Ratatouille** meal (vegetarian) 🍽️ ✅ Unlimited **snacks, soft drinks, coffee** & tea ☕ ✅ Premium round-trip transport **MERCEDES** minivan 🚐 ✅ Small-group atmosphere & meaningful connections 👥 \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- 🌿 **Your Itinerary:** 🕢 **7:00 AM** — Pickup at St Paul’s Cathedral, Flinders Street 🚐 **8:00 AM** — Short stop for **break** & refresh ☕ **9:15 AM** — Arrival + **morning coffee,** tea & snacks (included) 🌿 **9:30 AM** — Forest **Hike** begins (9 km, easy, \~160m elevation) 🍽️ **12:30 PM** — **Group picnic lunch** Featuring rustic **Ratatouille (veg.)** + snacks & drinks 🧘 **1:30 PM** — **Meditation** & grounding in nature ☕ **3:00 PM** — **Maldon Historic Bakery** 🌟 **3:30 PM** — **Dredge & Draline** 🚐 **3:45 PM** — Depart back to Melbourne 🌆 **5:30 PM** — Return to **city,** calm and refreshed 📍 Drop-off: Hamer Hall, Melbourne \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- **💰 How to Book?** Secure your spot with a **$99 transfer**: 🔹 **PayID:** 0414 661 458 🔹 **Bank Transfer:** **NAME:** KARAPETIAN G **BSB:** 013233 **ACCOUNT:** 226325836 **Ref:** MA 🌟 **Limited spots available—RSVP now!** \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- ❗️**Please Note:** **Payments are only credited or refunded if the event is canceled or rescheduled by the organizer.** In all other circumstances, payments are **non-refundable and non-transferable**. ❗️Thank you for understanding and supporting the planning involved in creating these experiences! 🌿 \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- **🎒 What to Bring?** ✔️ **Comfortable hiking shoes (or able to supply, let me know size)** **✔️ Wind/water-resistant jacket**🧥 ✔️ **Long pants & long sleeves** 🌿 ✔️ **Hat/beanie** 🧢 ✔️ **A positive mindset & big smile!** \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- 📢 **Questions?** Feel free to **DM me anytime!** 📩 ✨ **Let’s make this an adventure to remember** \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- Visit our sources: [https://www.facebook.com/groups/812911556223655/?ref=share](https://www.facebook.com/groups/812911556223655/?ref=share) Instagram: [nogeography.hike.kayak](http://nogeography.hike.kayak/) [https://www.meetup.com/en-AU/no-geography-hike-and-kayak/](https://www.meetup.com/en-AU/no-geography-hike-and-kayak/) \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- **\*A day in nature is a day well spent** \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- **LIABILITY WAIVER** The organizer of this group cannot accept any liability for any loss, damage, injury, or accident to participants or their property at this event. By participating in this event, you're taking responsibility for your own safety and well-being. By joining this event you agree to these terms. ## **COVID-19 Safety Measures** * The event host is instituting the above safety measures for this event. * Please do not attend if you are experiencing any flu-like symptoms, such as fever, cough, or sore throat. * If you have recently tested positive for COVID-19 or have been in close contact with someone who has, we kindly ask that you refrain from attending. * Thank you for your understanding and cooperation in keeping our community safe! * ***\*\*Let heritage guide our adventure\*\****
Kudos to Friends . Expand Your Social Circle - short stroll at Studley Park?
Kudos to Friends . Expand Your Social Circle - short stroll at Studley Park?
We will meet at the starting point and take a round trip within Studley Park. Please feel free to BYO a coffee or grab a coffee from Studley Park Boathouse cafe at the start. Dress for comfort and outdoor walking. Come along & simply say, "Hi, it's my first time joining the group event." or ask the organiser to introduce you. You can take it slow and start from there. If you enjoyed the conversation, you're welcome to continue on afterwards. **\-\-\- Running Late \-\-\-** If you are running late, please message at least 30 mins in advance. We will wait up to 15 mins before heading off. We won't be able to keep track of messages once we start. **\-\-\- RSVP / Change of Plan \-\-\-** Change of plan or decide not to attend is absolutely okay. Please do update your RSVP to "NO", so others can have the opportunity to attend. **\-\-\- Intro \-\-\-** Kudos 2 Friends is a Melbourne based community created for individuals who are looking to expand their social circle and form long term friendship overtime. Join us on a fun journey as we explore cafes, restaurants and bars, including drinks, meals, outings, hiking, sporting, chilling, etc. Above all, we’d like to celebrate the importance of friendships. So if you are looking to expand your social circle and explore new adventures and venues in Melbourne, come join us! **— Download “Heylo" App > Google Store & Apple App Store —** We use Heylo App for more fluid communication, including ideas, interest groups, questions etc. Please download the Heylo app from the App store and let the organizer know if you would like to be added to the Heylo Group at the event. We will send an invite to attendees to the group. (give us some time) **\-\-\- Instagram \-\-\-** Follow us on Instagram @kudos2friends **\-\-\- Rules \-\-\-** Admin will only add members to the group with a clear profile picture. (No hidden behind sunglasses, masks, drawings) **You might be removed from the group in the case of…** * no show * without a clear profile picture * anti-social behaviour (i.e. acts rude / disrespectful regularly) * taking advantage of individuals for personal gain(s) **\-\-\- Privacy \-\-\-** Do not disclose your contact number in this post comment. We will delete your comment/info as soon as we see it to protect your privacy.
Dinner @ Lemnos Taverna
Dinner @ Lemnos Taverna
Let's do Greek! Lemnos Tavern seems to have a pretty good [group menu](https://lemnostaverna.com.au/banquets/) at $77 per person. As usual, a $20 deposit will be required to secure your spot (to avoid no-shows and last minute cancellations). This will be returned to you on the night, or if you change your RSVP with at least 48hr notice. See you there! Priscila

Customer Experience Events Near You

Connect with your local Customer Experience community

Stop Guessing: A Product Person's Guide to AI Adoption
Stop Guessing: A Product Person's Guide to AI Adoption
## 🤝 Host Information A co-hosted event by ProductTank Columbus & Women in Product Columbus 💡 About the Workshop AI adoption is stalling across organizations — not because of a lack of motivation or tools, but because it's fundamentally a behavior design challenge. This hands-on workshop applies proven Behavior Design models and methods to help you move from a vague organizational wish to boost AI adoption to 3-5 concrete, testable interventions you can act on starting tomorrow. Whether you're a product manager, on a product team, or just someone trying to get AI to actually stick at work, you'll leave with a clear picture of what's worth focusing on, what to ignore, and how to drive real, sustained adoption — no guesswork required. 🛠️ What to Bring Laptop: Fully charged and ready to go. AI Assistant: Have your favorite AI assistant pulled up. (Dom will be using Claude, but feel free to use whichever assistant you prefer!) 🍕 Logistics & Perks Food & Drink: Pizza and drinks provided! Parking: Plenty of free spaces available on-site. ###
IxDA Chat ‘n Pancakes
IxDA Chat ‘n Pancakes
Join the local UX community for our casual monthly breakfast event. We're exploring the West Side this month with a member suggestion –those are always welcome. Thanks to the team at Nationwide for supporting the group!
Data & Analytics Wednesday - Finding Product Insights
Data & Analytics Wednesday - Finding Product Insights
**The Behavior Gap: Where Products Win or Lose** Teams today have more data than ever, and yet many still struggle to understand why customers adopt, engage with, or abandon their products. Teams sprint, ship faster, and chase more signals… all while metrics stall and confidence drops. The missing piece isn’t more data. It’s often the behavioral insight between the metrics, explaining why the numbers move in the first place. Dashboards can tell you what customers did, but understanding why they did it (and how to influence what they do next) requires a deeper blend of insights. This session is about closing that gap. Drawing from real-world experience designing and scaling products as [ZoCo Design](https://zocodesign.com/)’s CEO, [Lacey](https://www.linkedin.com/in/laceypicazo/) will share how to cut through the noise and identify the insights that actually change behavior—moving people, and moving metrics. You’ll learn: * Why understanding customer behavior is a quant and qual challenge * How to spot the signals that actually predict behavior change * Where AI accelerates insight, and where it creates distraction * How to get meaningfully closer to customers, without adding more tools This talk reframes how to evaluate performance and identify what levers actually improve it, helping your team to make smarter bets with greater confidence. Every meaningful outcome is driven by behavior change. And when you know how to design for behavior, you stop guessing, and start building things that work. **About Our Speaker** [Lacey Picazo](https://www.linkedin.com/in/laceypicazo/) is the Founder and CEO of ZoCo, a healthcare product studio that turns complex, high-stakes ideas into products that drive real-world adoption. She partners with healthcare organizations to uncover critical care delivery insights, focus product strategy through behavior design, and build solutions that patients and providers actually use. Thanks to our 2026 sponsors: [Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro) More info at [cbusdaw.com](https://cbusdaw.com)
Customize the IDE: Building Extensions for Visual Studio Code - Alan Barber
Customize the IDE: Building Extensions for Visual Studio Code - Alan Barber
**Important time note:** Please plan on arriving between 5:30 and 6:00 as the elevators lock after 6 and you'll need to message us and we'll need to come get you. The building address is 4450 Bridge Park The entrance is 6620 Mooney St, Suite 400 You will need to scan your ID at the door to get a visitor badge. **Abstract** *Customize the IDE: Building Extensions for Visual Studio Code* Visual Studio Code is one of the most widely used development environments today, and much of its flexibility comes from its extension ecosystem. Extensions allow developers to customize the editor with new features, integrations, and workflow improvements tailored to their needs. In this session, we’ll cover what extensions are and the different types available, including full extensions written in TypeScript or JavaScript, along with lighter-weight extensions such as color themes, language packs, language support, code snippets, and keymaps. We’ll also look at practical reasons a developer might create an extension, from automating repetitive tasks to adding custom tooling. The session includes a hands-on walkthrough of creating a new extension, testing it locally, and understanding the basic project structure. We’ll close with a brief overview of how extensions are packaged and published to the Visual Studio Marketplace and other distribution options. **YouTube Link** TBD
ServiceNow Knowledge 26 Recap + Topgolf Happy Hour
ServiceNow Knowledge 26 Recap + Topgolf Happy Hour
Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!
LGBT Reads: In-Person Book Discussion
LGBT Reads: In-Person Book Discussion
Join us for our June Book Club gathering where we will come together to discuss [The Queer Principles of Kit Webb](https://catsebastian.com/the-queer-principles-of-kit-webb/) by Cat Sebastian in a safe and welcoming environment. Make new friends who share your passion for books and connect with fellow LGBTQ book enthusiasts.
June 2026 AWS Columbus - Topic to be announced
June 2026 AWS Columbus - Topic to be announced
Topic to be announced. **THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/ **DIRECTIONS** Franklin University Fisher Hall 300 E. Main St, Columbus, OH 43215 Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8 Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map. NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com