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Building a Rovo Agent for Intelligent Incident Triage
Imagine your organisation is going through a major change programme—such as a platform migration, system rollout, or large operational transformation.
During these periods, service desks and call centre teams can generate thousands of incident tickets in a very short time.
Although organisations typically define the correct format for logging incidents, the reality on the ground is often very different. Agents are under pressure, dealing with high call volumes and urgent user requests. As a result, many tickets are created quickly, often with incomplete, inconsistent, or poorly structured information.
The consequence?
Service teams struggle to triage effectively.
Common challenges include:
Thousands of tickets describing the same issue in different ways
Poor data quality that makes analysis difficult
Difficulty identifying duplicate or related incidents
Delays in identifying the true root cause
Valuable operational time spent manually reviewing tickets
So the key question becomes:
How can we triage thousands of incidents when the data itself is messy?
In this interactive workshop, we will explore how Atlassian Rovo Agents can help solve this problem.
Together we will design and build a multi-role Rovo Agent capable of analysing incident data and helping service teams make better decisions faster.
During the session we will:
Create a Rovo Agent live
Configure roles that analyse incident information
Interpret poorly structured ticket data
Identify patterns and group related incidents
Automatically highlight duplicate or similar tickets
Support smarter triage and prioritisation
Enable the potential to automatically close duplicate incidents
This workshop is designed to be hands-on and practical. Rather than simply discussing concepts, we will build the Rovo Agent together and see how it works in action.
By the end of the session, you will see how AI-powered agents can transform chaotic ticket queues into structured insights that enable faster triage and informed operational decisions.
Whether you work in IT Service Management, Service Operations, Platform Engineering, or AI-enabled support teams, this session will provide practical insight into how Rovo Agents can help manage incident volumes at scale.
Join us as we turn ticket chaos into intelligent triage.
Predstavljajte si, da vaša organizacija prehaja skozi obsežen program sprememb — na primer migracijo platforme, uvedbo novega sistema ali večjo operativno transformacijo.
V takšnih obdobjih lahko službe za podporo uporabnikom in klicni centri v zelo kratkem času ustvarijo na tisoče incidentnih zahtevkov.
Čeprav organizacije običajno določijo pravilen način beleženja incidentov, je realnost na terenu pogosto precej drugačna. Agentje so pod pritiskom, soočajo se z velikim številom klicev in nujnimi zahtevami uporabnikov. Zato se številni zahtevki ustvarijo zelo hitro, pogosto z nepopolnimi, nedoslednimi ali slabo strukturiranimi informacijami.
Posledica?
Podporne ekipe težko učinkovito izvajajo triažo.
Pogosti izzivi vključujejo:
Na tisoče zahtevkov, ki opisujejo isto težavo na različne načine
Slabo kakovost podatkov, ki otežuje analizo
Težave pri prepoznavanju podvojenih ali povezanih incidentov
Zamude pri odkrivanju pravega vzroka težave
Veliko operativnega časa, porabljenega za ročno pregledovanje zahtevkov
Ključno vprašanje zato postane: Kako lahko izvajamo triažo na tisočih incidentov, ko so podatki sami po sebi neurejeni?
Na tej interaktivni delavnici bomo raziskali, kako lahko Atlassian Rovo Agent pomaga rešiti ta problem.
Skupaj bomo zasnovali in zgradili večvlogni Rovo Agent, ki bo sposoben analizirati podatke o incidentih in podpornim ekipam pomagati hitreje sprejemati boljše odločitve.
Med delavnico bomo:
v živo ustvarili Rovo Agenta
konfigurirali vloge za analizo informacij o incidentih
interpretirali slabo strukturirane podatke iz zahtevkov
prepoznali vzorce in združevali povezane incidente
samodejno izpostavili podvojene ali podobne zahtevke
podprli pametnejšo triažo in določanje prioritet
omogočili potencial za samodejno zapiranje podvojenih incidentov
Delavnica je zasnovana praktično in interaktivno. Namesto zgolj razprave o konceptih bomo Rovo Agenta skupaj zgradili in videli, kako deluje v praksi.
Do konca srečanja boste videli, kako lahko agenti, podprti z umetno inteligenco, kaotične vrste zahtevkov spremenijo v strukturirane vpoglede, ki omogočajo hitrejšo triažo in bolj informirane operativne odločitve.
Ne glede na to, ali delate na področju upravljanja IT storitev (IT Service Management), operacij storitev, platformnega inženiringa ali AI-podprte podpore, vam bo ta delavnica ponudila praktičen vpogled v to, kako lahko Rovo Agenti pomagajo obvladovati velike količine incidentov.
Pridružite se nam in skupaj spremenimo kaos zahtevkov v inteligentno triažo.
Agenda
---
Hosted By
Tash (SM) Tahsin, Community Leader
Eva Gisburne, Chapter Leader
With eight years of hands-on experience in the industry, I have a rich background in overseeing end-to-end website development projects. Managing client expectations and coordination of the development project scope and a development team including complex initiatives and ensuring successful project launches for a diverse range of businesses across the globe.
---
Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
---
Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-ljubljana-slovenia-presents-building-a-rovo-agent-for-intelligent-incident-triage/.
🌊⚓ INTERNATIONAL SUBMARINE DAY: Deep House - Dub Techno - Melodic Techno Party
🌊⚓ INTERNATIONAL SUBMARINE DAY: Deep House - Dub Techno - Melodic Techno Party
📅 Saturday, 11 April
⏰ From 20:00
📍 Pub LOO-BLAH-NAH Center
Ljubljana. We’re going underwater.
Saturday 11 April is International Submarine Day.
For one night, we transform LOO-BLAH-NAH into a deep, immersive, underwater experience.
Not a typical party.
👉 a descent.
🔊 MUSIC
A carefully curated flow of:
• deep house
• dub techno
• melodic techno
👉 just rhythm, depth, and atmosphere
⚓ DRESS CODE (LOOSE, BUT POWERFUL)
We encourage a nautical / ocean-inspired aesthetic:
• navy blue & white
• stripes (classic sailor look)
• sailor caps / captain hats
• fisherman sweaters
• rope details / anchor motifs
• vintage naval patches
• diving goggles as accessories
• all-white submarine crew fits
👉 even 10–20% participation transforms the entire vibe
Come subtle or go all in. Both work.
🌍 WHAT TO EXPECT
• a unique themed night in Ljubljana
• international + local crowd
• deep, social, and immersive atmosphere
• music you can feel, not just hear
• spontaneous conversations and connections
This is where you start your Saturday differently.
🌎 HOSTED BY
Ljubljana International × Pub LOO-BLAH-NAH
Powered by Ljubljana International — the biggest international community in Ljubljana (1000+ members):
• weekly events
• active WhatsApp community
• locals + expats + Erasmus + travelers
• open, social, welcoming vibe
👉 come once — leave with new people in your world
📲 JOIN THE COMMUNITY
Meet people before and after the event:
👉 https://chat.whatsapp.com/KB3YaX1GuqY4eYcYUh3TpK
👉 https://linktr.ee/ljubljanainternational
⚡ FINAL
This is not about going out.
This is about going deeper.
⚓ Assemble your crew
🌊 Enter the dive
🌌 Lose yourself in the flow
GO UNDERWATER.
🥚🧺 TIVOLI SPRING PICNIC: Easter Monday Edition 🧺🥚
🥚🧺 TIVOLI SPRING PICNIC: Easter Monday Edition 🧺🥚
The Big Easter Potluck • Picnic #3 of the Season
Easter Sunday is for family. Easter Monday is for the community.
The shops are closed, the city is quiet, and your fridge is probably full of leftover ham, colored eggs, and potica. Don’t eat them alone on your couch—bring them to Tivoli!
We’re turning the third picnic of the spring into a massive International Easter Potluck.
📅 EVENT DETAILS
📅 Monday, 6 April (Easter Monday Holiday)
⏰ From 12:00 onwards
📍 Tivoli Park (Same spot as last time)
💸 FREE — Just bring your leftovers and a blanket
📍 Coordinates: 46.052752, 14.496115
📲 WhatsApp Group (Live location & updates):
👉 https://chat.whatsapp.com/LxPd1Irj1nkFZNYGu0jDRl
🥗 THE EASTER POTLUCK (Bring & Share)
This time, we encourage the "Slovenian Easter Basket" vibe. Bring your leftovers or favorite snacks:
🥚 Boiled Eggs (Let’s see who has the best colors!)
🍖 Šunka (Ham) & Hren (Horseradish)
🥮 Potica & Sweets
🥤 Drinks & Refreshments
🎉 WHAT TO EXPECT
🏐 Games everywhere
Volleyball • Football • Badminton • Frisbee • Cards
🎶 Music & chill
Bring a speaker, bring your vibe
🧺 Picnic energy
Blankets, food, sun, relaxed atmosphere
🌍 International + local crowd
Meet new people easily — no pressure
🌞 Spring day well spent
🥤 WHAT TO BRING
✔ Your Easter leftovers (Eggs, Ham, Potica, etc.)
✔ A picnic blanket
✔ Drinks & Sunscreen
✔ Outdoor games or instruments
✔ Good energy (Essential!)
Dogs & kids are more than welcome! 🐕👶
🌦️ RAIN PLAN
If the clouds decide to crash the party, we postpone. Check the WhatsApp group at 11:00 AM on Monday for the final "Go/No-Go" call.
🌍 LJUBLJANA INTERNATIONAL
Powered by the city's largest international community. We don't just host events; we build friendships.
Weekly meetups
Open, welcoming vibe
No "strangers," just friends you haven't met yet
👉 Stay Connected: https://linktr.ee/ljubljanainternational
⚡ FINAL WORD
The fridge is full, the sun is out, and the holiday is long.
Don't waste the Monday.
👉 🥚 Bring the eggs.
👉 🧺 Bring the blanket.
👉 🌍 Meet the world.
See you in the grass!
🍑 NORD AFTERWORK THURSDAYS: Quit Your Job, Drink a Nord 🍹✨ 3+1 GRATIS
🍑 NORD AFTERWORK THURSDAYS — 3+1 GRATIS
Every Thursday in April • From 7PM
📍 Pub LOO-BLAH-NAH Center, Ljubljana
Ljubljana, it's time to upgrade your Thursdays.
Forget boring afterwork drinks — we're turning Thursdays into a Nord-powered social ritual.
Together with Nord Hard Seltzer, Ljubljana International, and Pub LOO-BLAH-NAH, we’re launching a new weekly hangout where locals, expats, creatives, and party people meet to relax, connect, and start the weekend early.
🍹 3+1 GRATIS on all Nord Hard Seltzers all night
Nord is Slovenia’s first hard seltzer — a fresh alternative to beer and cocktails:
• light
• refreshing
• low calories
• full of flavor
Choose your favorite:
🍑 Cheeky Peach
🥭 Mango Tangerine
🫐 Bluberry Mint
🍋 Lemon Elderberry
🍊 Blood Orange Ginger
🌿 Lemongrass Green Tea
🍋 Matter Lemon
🥭 Mrfy Guava Fresh
🎶 What to expect
• international crowd
• indie / retro party vibes
• new people & spontaneous conversations
• music, laughter and good energy
• creative and festival-style atmosphere
Basically: the best way to spend your Thursday in Ljubljana.
🔥 Why come?
Because Thursday is the new Friday.
Because Nord is the perfect drink for social nights.
Because the best nights start unplanned with good people.
And because 3+1 Nord tastes better with friends.
📅 Every Thursday in April
🕖 From 19:00
📍 Pub LOO-BLAH-NAH Center
Bring your friends, meet new people, and start your weekend early.
QUIT YOUR JOB.
DRINK A NORD.
See you Thursday.
🌎 Join the Community
Meet people before and after events in our Ljubljana International community:
👉 WhatsApp group
https://chat.whatsapp.com/KB3YaX1GuqY4eYcYUh3TpK
👉 Events & socials
https://linktr.ee/ljubljanainternational
🎤 Ljubljana’s Most Unfiltered Comedy Night – in English 🍻
🎤 Ljubljana’s Most Unfiltered Comedy Night – in English 🍻
📅 Thursday, 9 April
⏰ 19:00 – 21:00
📍 Pub LOO-BLAH-NAH Center
Ljubljana, it’s time to laugh.
We’re launching a brand new English Comedy Night — raw, unfiltered, and built for an international crowd.
This is not polished TV comedy.
This is real stand-up, real people, real laughs.
🎤 WHAT TO EXPECT
• 3 confirmed comedians
• Open mic performances (anyone can try)
• English-only comedy
• A mix of locals, expats, Erasmus & travelers
• A relaxed, social afterwork atmosphere
Some jokes will hit.
Some will miss.
That’s the beauty of it.
🎙 OPEN MIC – WANT TO PERFORM?
We’re opening the stage to new comedians.
👉 If you want to try stand-up:
• FREE entry for performers
• 5-minute stage time
• supportive crowd
Apply here to perform:
👉 https://forms.gle/HFFvm7BbQaYc4BZ17
🍹 NORD AFTERWORK SPECIAL
This event is part of the Nord Hard Seltzer Afterwork Series
All night:
👉 3 + 1 FREE Nord Hard Seltzer
Perfect excuse to grab drinks and enjoy the show.
💸 ENTRY
• 5€ per person
• FREE if you perform
Seats are limited → arrive early.
ATTENDEE REGISTRATION:
Reserve your spot for the comedy night as an attende (not performer) here: https://forms.gle/dSzgXpnMC75RM3tz9
🌍 WHY YOU SHOULD COME
• one of the only English comedy nights in Ljubljana
• meet new people easily
• relaxed afterwork vibe
• something different from the usual parties
📍 EVENT DETAILS
📅 Thursday, 9 April
⏰ 19:00 – 21:00
📍 Pub LOO-BLAH-NAH Center
🌎 HOSTED BY
Ljubljana International — the biggest international community in Ljubljana
👉 Join our WhatsApp group chat:
https://chat.whatsapp.com/KB3YaX1GuqY4eYcYUh3TpK
👉 Events & socials:
https://linktr.ee/ljubljanainternational
🎤 Come for the jokes. Stay for the people. 🍻
🎤🍻 Ljubljana’s Most Unfiltered Comedy Night – in English
🎤🍻 Ljubljana’s Most Unfiltered Comedy Night – in English
📅 Thursday, 9 April
⏰ 19:00 – 21:00
📍 Pub LOO-BLAH-NAH Center
Ljubljana, it’s time to laugh.
We’re launching a brand new English Comedy Night — raw, unfiltered, and built for an international crowd.
This is not polished TV comedy.
This is real stand-up, real people, real laughs.
🎤 COMEDIANS ON STAGE
Featuring:
🔥 Luka Dimitrijevič
🔥 Andrii Akritov
🔥 David Logar
🔥 Luka Pogačnik
🔥 Andrej Težak Tešky
additional surprise performers & open mic acts
🎭 WHAT TO EXPECT
• a mix of experienced comedians + new talent
• English-only stand-up
• bold jokes, unexpected moments, real crowd reactions
• a lively international audience (locals, expats, Erasmus, travelers)
• a relaxed, social afterwork vibe
Some jokes will hit.
Some will miss.
👉 That’s live comedy.
🎙 OPEN MIC – WANT TO PERFORM?
We’re still opening the stage to new comedians:
👉 FREE entry for performers
👉 5-minute stage time
👉 supportive crowd
Apply here:
👉 https://forms.gle/HFFvm7BbQaYc4BZ17
🍹 NORD AFTERWORK SPECIAL
Part of the Nord Hard Seltzer Afterwork Series:
👉 3 + 1 FREE Nord Hard Seltzer all night
💸 ENTRY
• 5€ per person
• FREE if you perform
⚠️ Seats are limited → arrive early
🎟 ATTENDEE REGISTRATION
Reserve your spot:
👉 https://forms.gle/dSzgXpnMC75RM3tz9
🌍 WHY YOU SHOULD COME
• one of the only English comedy nights in Ljubljana
• real comedians + raw open mic energy
• easy way to meet people
• something different from the usual nightlife
🌎 HOSTED BY
Ljubljana International — the biggest international community in Ljubljana
📲 JOIN THE COMMUNITY
👉 https://chat.whatsapp.com/KB3YaX1GuqY4eYcYUh3TpK
👉 https://linktr.ee/ljubljanainternational
🎤 Come for the comedians.
🍻 Stay for the chaos.
🤝 Leave with new people.
🌍🍕 Ljubljana International Friday Afterwork Meetup @ Dobra Vila
🌍🍕 Ljubljana International Friday Afterwork Meetup @ Dobra Vila
📅 Every Friday
⏰ From 18:00 (6 PM)
📍 Pizzeria Dobra Vila (Dunajska 5)
Ljubljana — this is your Friday reset.
After a long week, there’s one place where locals, internationals, Erasmus students, and young professionals come together to unwind, connect, and start the weekend right.
Welcome to the Ljubljana International Friday Afterwork Meetup.
🌍 WHAT THIS IS
A weekly afterwork gathering designed for:
• meeting new people naturally
• building real friendships
• expanding your social circle
• enjoying great food & drinks
• starting your Friday evening in a relaxed, social way
No pressure. No awkwardness.
Just a welcoming, open environment where conversations flow easily.
🍕 THE VIBE
Think:
• pizza on the table
• drinks in hand
• people arriving after work
• small groups forming and mixing
• relaxed energy that builds into the night
This is not a loud party.
It’s where the night begins.
🔥 WHY PEOPLE COME
• you can come solo and instantly meet people
• a friendly, international crowd every week
• perfect for newcomers in Ljubljana
• a mix of locals, expats, Erasmus & travelers
• an easy, consistent way to grow your network
By the time you leave — you’ll know new people.
🚀 HOW IT WORKS
Show up from 18:00
Grab a drink or food
Join a table or conversation
Let the evening unfold naturally
Stay for an hour — or stay for the whole night.
🌍 THE LJUBLJANA INTERNATIONAL COMMUNITY
This event is part of Ljubljana International — the largest international community in Ljubljana, with 1000+ members and growing every week.
What makes it special:
• an active WhatsApp group where people connect daily
• a community that actually meets — not just online
• people who are open, social, and looking to connect
• events happening every week across the city
👉 You don’t just attend — you become part of it.
📍 EVENT DETAILS
📅 Every Friday
⏰ From 18:00
📍 Pizzeria Dobra Vila
👥 30–50+ people every week
💬 WHO SHOULD COME
• new in Ljubljana
• looking to meet people without awkwardness
• want a relaxed, social afterwork vibe
• enjoy good food, drinks, and conversations
If you’re international — or simply open-minded — you’ll fit right in.
✨ HOSTED BY
Ljubljana International × Expat Meetups by Mehtab × Pizzeria Dobra Vila
🌎 JOIN THE COMMUNITY
👉 https://chat.whatsapp.com/KB3YaX1GuqY4eYcYUh3TpK
👉 https://linktr.ee/ljubljanainternational
🍕 Start your Friday with good people.
Stay for the vibe.
See where the night takes you.
Eventos de Recrutamento técnico Perto de Você
Conecte-se com a sua comunidade local de Recrutamento técnico
Christians in Tech - Meetup #33 @ Improving
Christians in Tech is a community at the intersection of faith and technology. Our meetups are designed to spark meaningful conversations, promote knowledge sharing, and encourage growth—both in your career and your spiritual walk with God. Whether you're an experienced professional or just starting your tech journey, CIT welcomes you.
Our Website
[https://linktr.ee/citcbus](https://linktr.ee/citcbus)
Sponsors and Partners
* Improving (Venue Sponsor)
* Bethel World Prayer Center (Fiscal Sponsor)
* Fruits & Roots (Coffee Partner)
Central Ohio Radio Enthusiasts - WiFi HaLow: Introduction and Practical Use
Central Ohio Radio Enthusiasts—CORE—is an informal community for anyone enthusiastic or curious about radio—whether you're new to radio and want to learn or you've been tinkering for years and want to share. Ham radio operators, GMRS users, Meshtastic fans, software-defined radio nerds, makers, and technical and non-technical folks are all welcome. No experience required or expected.
This month we have **WiFi HaLow: Introduction and Practical Use** with **Alex Barbur**.
Details are are [core.radio](https://core.radio).
8 Week Singles Pickleball League | DateColumbus
## Pickleball League \| Singles \| 20s\, 30s\, 40s \| Columbus\, OH
Ditch the dating apps and meet singles in real life — on the courts for 8 weeks.
This event is ALL done through Eventbrite, we must register in advance. [The link is here! ](https://www.eventbrite.com/e/pickleball-but-everyones-single-datecolumbus-tickets-1984560246119?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=ebdsshcopyurl)
April 13th - June 1st. 6:00PM - 8:00PM.
Monday Nights.
Whether you’re a seasoned player or brand new, this league is all about connection.
👉 **Never played before?** No problem! For the first **three weeks**, instructors will be on-site for the first 30 minutes to teach you the basics and get you comfortable jumping in.
We’ll run this as **open play** — you’ll rotate courts and partners for casual games and maximum mingling. Winners stay for one round before rotating, giving you plenty of chances to meet someone new.
📅 **Mondays\, April 13th \- June 1st \| 6:00–8:00 PM**
📍 **Paddle Taps** \| 535 Lakeview Plaza Blvd\, Worthington\, OH 43085
**⭐ May 4th — Best Dressed Night: Star Wars Edition**
*May the Fourth Be With You!*
Dust off your Jedi robes, break out the lightsaber, or go full Chewbacca. Come dressed up, bring your A-game, and may the force (and your dinks) be with you. Best dressed winner picked by the volunteer sqaud, Winner will receive a prize!
**🍽️ May 25th — Memorial Day BBQ POST PLAY**
End your Memorial Day weekend with pickleball and pickleball BBQ! Paddletaps will provide the burgers & hot dogs, you're welcome to bring your fav app or dessert to share with the crew!
**What to Know**
* Paddles available each week — or bring your own
* Locker room on-site
* Full restaurant + bar available
* Play runs every Monday from 6:00–8:00 PM for 8 weeks
* Eat, drink, and mingle during and after play
* Tickets are **non-refundable**
Ready to meet your pickleball partner (and maybe more)?
🎟[ ](https://www.eventbrite.com/e/pickleball-but-everyones-single-datecolumbus-tickets-1984560246119?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=ebdsshcopyurl)**[Sign up now — spots will go fast!](https://www.eventbrite.com/e/pickleball-but-everyones-single-datecolumbus-tickets-1984560246119?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=ebdsshcopyurl)**
### Event Guidelines
🚫 No rude or inappropriate behavior
📸 Photos may be taken for promotional use
📵 Be present — phones away, eyes up
✨ Be open, have fun, and enjoy the experience
What If Your AI Could Be a Team? - Chad Green
**Important time note:** Please plan on arriving between 5:30 and 6:00 as the elevators lock after 6 and you'll need to message us and we'll need to come get you.
The building address is 4450 Bridge Park
The entrance is 6620 Mooney St, Suite 400
You will need to scan your ID at the door to get a visitor badge.
**Abstract**
GitHub Copilot is powerful, but what if you could scale from a solo AI assistant to an entire team of specialized agents working in parallel? This session introduces Squad: an open-source framework for multi-agent orchestration that lets you define teams of AI agents with specific roles, responsibilities, and expertise.
We'll progress from Copilot basics to the Copilot CLI, explore how Agents add autonomy, and see how Instructions and Skills let you customize agent behavior. Then, the climax: a live demo where a Squad team of 3 agents (Lead, Developer, Tester) stands up and builds a working application in real-time, showcasing true multi-agent collaboration.
Whether you're new to AI or exploring how to scale your use of Copilot, this session will show you what's possible when agents work as a team.
**YouTube Link**
TBD
Data & Analytics Wednesday - The Data-Driven Brand
**The Data-Driven Brand: Using Analytics to Shape Perception**
Can you use analytics to improve tacos? This being CBUSDAW, we think the answer is probably “yes”, but we’re not sure how to implement or test this theory.
For our April meetup we’ve got Sara Kear, CMO of Condado Tacos, to investigate this delicious question. Sara will explore how she blends quantitative data and qualitative customer feedback to shape brand positioning and drive business decisions. We all know that marketing and analytics go way beyond attribution. Sara will show how Condado uses customer insights to inform product and pricing strategy.
She’ll also highlight how Condado leverages customer feedback at scale to influence operational priorities, positioning marketing as the voice of the customer across the organization. In the last 12 years Condado has gone from one location in Columbus to 52 locations across 10 states, so we’re guessing there’s more to that growth than really good guac (though the guac probably helps).
Ultimately, this talk focuses on the intersection of art and science—using data to inform creativity and build a brand that resonates with customers in a measurable way.
**About Our Speaker**
Sara Kear is Chief Marketing Officer at Condado Tacos, where she oversees brand, restaurant design, menu and pricing strategy, off-premise including catering, and customer data strategy. Since joining in 2021, she has helped grow the brand from 19 to 52 locations while building a data-driven marketing organization focused on loyalty and customer insights. Condado has since been named to the Inc. 5000, recognized as Breakout Retailer by Chain Store Age, and consistently ranked among FastCasual’s Top 100 Movers & Shakers.
Thanks to our 2026 sponsors:
[Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro)
More info at [cbusdaw.com](https://cbusdaw.com)
Pranic Healing Level I - PH I--- DAY 2 of 2
MCKS PRANIC HEALING® Level I
In PRANIC HEALING® Level 1, you learn the basics of working with your energy aura, including learning to "scan," or feel the energy, to "sweep," or clean away congested energy, and to "energize," or supplement areas in your aura that have a pranic deficiency.
PRANIC HEALING® has been taught to doctors, nurses, massage
therapists, acupuncturists, chiropractors, shiatsu practitioners, and many others in the healing field. It has allowed them to heal confidently and consistently in the shortest learning time possible. These professionals find PRANIC HEALING® very effective and easy to apply.
Other topics covered in PRANIC HEALING® Level 1:
Energetic anatomy: You will learn to work with the network of chakras, meridians and auras to accelerate the healing processes of your body.
Preventive healing: You will learn to remove the negative energetic patterns of a disease to prevent it from fully manifesting as a physical ailment.
Self-Pranic healing: You will learn to apply these healing techniques to accelerate your own healing.
Step-by-step techniques for ailments related to your:
respiratory system, e.g., asthma,; circulatory system, e.g., heart ailments; gastrointestinal system, e.g., irritable bowel syndrome; musculoskeletal system, e.g., arthritis and back pain; reproductive system, e.g., menstrual problems. You'll also learn how to address common problems as migraines and sinusitis.
Additionally, you'll learn to apply distant healing to loved ones who are not present in the room with you.
All PRANIC HEALING® courses are "experiential," which means that you learn by actually performing the techniques and exercises in class - on yourself and those around you. During class, all the principles will be explained thoroughly and you will practice the techniques exhaustively so you will be confident in your ability to produce positive results when you finish the course.
This is Day 2 of 2 Attendance at day one is required to attend day 2.
The Course text book is Choa Kok Sui, "Miracles through Pranic Healing" Please bring this with you to class.
PRANIC HEALING® Level 1 is a prerequisite to all other GMCKS courses.
For those interested to review the class...Review fee is only $75!!
LOOK AT THIS!! Review for FREE when you bring a new student to class with you.
Psychic Development Series II - Pueo Group
Private Group. Closed to the Public
Knowing ourselves and understanding our abilities is the first step toward wielding our gifts with control and accuracy.
In subsequent classes we will verify and hone our talents with activities and discussion. These are hands-on workshops and participation is expected.
The goal of our series will be to develop expertise in areas of particular interest such as mediumship, channeling, divination, healing and, etc.. Our ultimate directions will be determined by class members as we evolve.
I look forward to sharing and discovering with you. - Cynthia













