Please help me reach out to Meetup.com stakeholders

From: Oryx
Sent on: Monday, March 15, 2010 1:09 AM
Greetings Organizers & Members,

Our efforts to work with Meetup.com and to open up dialog between the Meetup Organizers and Meetup.com regarding the events leading up to the March 10th new view transition have been unsuccessful. Countless forum posts and emails have been sent to Meetup.com by their customers, only to receive responses which did not address the majority of their concerns.

I have spent countless hours in the past week since this group was founded in an effort to reach out to Meetup.com in hopes to bridge this incredible gap between us. My attempts have received little to no attention like many of yours. Meetup.com has been practically unresponsive to all of our concerns and has not acknowledge fault in the process that they used to roll out the new view.

Please help me now by reaching out to Meetup.com's Board Members who represent many foundations and companies that own a considerable stake in Meetup.com, I have provided a list of contacts and email addresses for each of Meetup.com's board members which play a role in determining the direction of the company.

Below, I have attached a sample letter that you may send to the board members of your choice. Feel free to edit the letter as you see fit before sending it out.

Thanks everyone! Let's hope this works!
Oryx




Meetup.com Board Members

Brad Burnham <[address removed]>
Esther Dyson <[address removed]>
Andreas Stavropoulos <[address removed]>
Todor Tashev <[address removed]>


Greetings,

My name is ___________ and I have been a customer of Meetup.com since ___________. I am contacting you today because I need your help.

On March 8th, Meetup.com sent an announcement to all customers that they would be rolling out a mandatory change to all websites on March 10th. Within minutes of this announcement, frantic customers turned to the company blog and to the online discussion forums to voice their concerns. Several hundred comments soon appeared on the company's blog and inside of the various online forums in opposition to the changes that Meetup.com had announced.

A Meetup group named Members Against the New View Transition was founded within hours after the announcement for customers which oppose the change. The group grew to over 60 members overnight which represented tens of thousands of Meetup.com users. On behalf of all members who opposed the change, a letter was sent to Meetup.com requesting that they indefinitely postpone the change until all issues were resolved.

During the morning hours on March 10th, Meetup.com applied all of the changes they had announced two days prior to their customers' websites. Upset customers flocked to the online discussion forums and requested that Meetup.com provide a method to go back to the old platform, sadly, they were informed that this would not be done. Many customers were left feeling betrayed by Meetup.com, who's mission is to provide a service which enables people to organize into groups powerful enough to make a difference.

As a concerned customer, I am contacting you today to request your help in resolving the many issues that have developed as a result of this change. Significant work must be done to repair the damage to our relationship with Meetup.com so that we can feel confident again in the decisions that they make on our behalf. Additionally, the process that Meetup.com used to deploy this feature was not acceptable and much be reviewed in order prevent a situation like this one from ever occurring again.

Thank you for your help.

Sincerely,
_________________

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