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Re: [BucksMusic] Customer Service needs fine-tuning...

From: Sheldon Z.
Sent on: Saturday, August 10, 2013 10:53 AM
I would DEFINITELY leave a horrific review on there web page....which would simply be the TRUTH! You should've received your product by now. The fact that you can't track it, and the ridiculous response from whoever it was the wrote you .... is more than enough if a reason to do anything and everything you can to either get your goods or shut them down. That response from them is a joke. A bad one too, not funny at all.

Sent from my iPhone

On Aug 10, 2013, at 10:43 AM, "Jeremy Warn" <[address removed]> wrote:

It's on! 

I used to "Contact Seller" button yesterday on Amazon with regards to my Tuner:

The United States Postal Service has no knowledge of the tracking number provided, and no other delivery company is indicated. I require this item by Thursday, August 15th for a professional obligation. I thought this would be plenty of time per the description of the shipping method I opted, but September 17th is almost Two Months from the time I placed the order! This is simply not acceptable.

This is the reply:

Dear friend,

Good day! Much thanks for your message.

Thank you so much for your purchasing from our store.

Your item has been shipped out from China via USPS, the tracking number is LN[masked]CN, and you can trace it at here: or

Usually, you will get it actually in 10~16 days after it was shipped in normal condition. The estimated delivery time offered by Amazon is not the real time.

Maybe there is some misunderstandings about the delivery time. Actually the delivery time 3-5 days or 5-8 days shipping offered by Amazon on the check-out page is not the real time. This delivery time offered by Amazon often misled many customers. We have been reflecting this issue to Amazon continually but they did not offer us a practical solution. I feel so disappointed about it. Actually the customers in USA usually get the item within 10-16 days not a month long if the item ships from China.

About the estimated delivery date you have seen, pls ignore it since it is the wrong information. Because amazon did not offer us a choice for 10-16 days only under 10 days which we can not promise that the customers will receive their packages in 10 days. Therefore we have to choose the wrong information for a month(30 days) estimated delivery time. So sorry for this inconvenience caused for the wrong information. Actually we will ship your order in 1-2 days once your payment went through. And your order has been sent on Agu 3 already.

If you still can not receive it by Agu 14, pls keep us informed in advance. Thank you.

At the same time would you please kindly do not leave a neutral or negative feedback to us? Also please do not file a claim to Amazon immediately. Sorry for the accident but we will always try our best capacity to help you with sincerity. We are just a small and new store here and the bad feedbacks and claims are fatal to us. They will cast a big influence on our selling account and sometimes even bring some disaster to us.Thanks in advance for your understanding.

Your patience is highly appreciated. Hope you will receive your item soon and enjoy using it. Thank you!

Any question, please feel free to contact us.

Best regards,


And my subsequent response:


Your reply did not address my concern and lacked even basic professional courtesy. Your message was fraught with misspellings and abbreviations, giving me a sense that I am not dealing with an international corporation, but an adolescent providing excuses and literally begging for a good review in lieu of providing good customer service. Some sentences lack comprehensive structure and unity. You have requested that I contact you if my shipment is not delivered by August 14th, "in advance". Please clarify this statement and explain what you intend to do in this event. Should the 14th arrive and I do not have the item, it will already be too late.

The one solution you did provide is not adequate: the tracking number in your response is not found on either site. I have no evidence that this item has shipped. Moreover, I am actually more concerned with the safety and delivery of my purchase since reaching out to your company.

It is not the purchaser's responsibility to ensure that the relationship between your company and Amazon is functional and truthful. There are many other ways you can communicate your challenge to your potential buyers. Shipping times can be inserted into item descriptions. You can actually select the 30-day shipping info, as that is still a highly optimistic estimation with this purchase--August 3rd to September 16th is significantly greater than 30 days. You may want to renegotiate your options with EMS, or take your business to another delivery company altogether.

I cannot, in good faith, leave any positive or even neutral feedback for this purchase. I feel strongly that such dishonesty would do a disservice to future customers on Amazon and undermine customers' confidence. I do not see any need to apologize for this, as I was not treated respectfully or conclusively by your reply.

And I certainly do not appreciate the request to lie on your behalf.

Jeremy S. Warn
V.P. of Sales
Archon Computing, Inc.
Chief Technical Liaison
Archon Tactical Solutions, Inc.

Aeterna tenebris abyssi stupefiat et obduxit vos in eius infernalis aegris dulci amplexu.

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