Social Media Managers, Marketing Professionals, and Customer Service Team Leaders are gathering for a cocktail reception and thought leadership discussion from 6:30 - 8:30 pm. Come discuss social customer service and engagement, meet others working in this space, share experiences, and trade best practices.
Whilst it is an informal drinks event we do have a couple of people who will be sharing some insight on social service:
•Andrey Griorgiev, Social Media Specialist at Hertz will be saying a few words about the work Hertz are doing in Facebook customer service and the successes that they are enjoying.
•Stella Service will be sharing some insight on the performance of leading clothing retailers in twitter customer service.
Oh yeah, and the first drink's on us!