The Method of Client Madness

The life of a project manager can be a little crazy.

The typical life of a Digital Project Manager is not for the faint of heart. We're pulled in a thousand directions every day, and we need the ability to think on our feet while keeping our client and team demands in balance. We are the ringmasters, the scope keepers, the schedule holders, the client buffers. And on top of all that, we have to manage requests for bigger logos, added site sections, CMS how-tos, advice on SEO, advice on content, and tons of other random things that might not seem big to our clients, but can pile up and completely blow our budgets.

We want to make things work and deliver better outcomes for our clients and team. Scripted responses can help us do just that.

Scripted responses, to the rescue!

Preparing and sharing scripted responses is a great way to educate your project teams on how to give the best responses to tricky client questions on the fly (and avoid catastrophes later down the line).

In this meetup, we'll review how scripts work and run through a few examples before splitting into groups and creating our own own real-life examples. Then, we'll come back together to share ideas and ultimately walk away with new techniques to better manage our clients' expectations and project outcomes.

So bring your best battle stories about the MADNESS and get ready to apply some project management METHOD to your response script writing.