Overview Session on ITIL V3 : 5 PDU

Benefits

Gain an insight into the ITIL v3 best practice approach to IT service management Understand the ITIL v3 'Service Lifecycle' Earn 5 Professional Development Units (PMI PMP) Gain an insight into ITIL V3 Foundation Certification Exam.
Who should attend?

IT managers, consultants, managed services suppliers and IT development, support or operations practitioners Anybody who makes technical or managerial decisions that affect IT services Anybody who needs a working knowledge of current ITIL guidelines and industry best practice Anybody who is considering formal ITIL v3 training and certification Objectives

Understand the ITIL v3 best practices Guide participants for ITIL V3 Foundation certification Course Overview

This training covers the key concepts, structure, terminology and processes of ITIL. The candidates will get awareness about the key elements of the ITIL V3 Service Lifecycle.

Upon successful completion of the workshop, the participants can expect to gain understanding of the following areas:

History of ITIL

Service Management

Concept of Good Practice Concept of a Service Concept of Service Management Functions, Roles and Processes Process model Characteristics of processes The Service Lifecycle:

Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Four Units ( ITILFND01 , ITILFND02 , ITILFND03 and ITILFND04 ) from The ITIL Foundation Certificate in IT Service Management SYLLABUS will be covered

About Facilitators

Group of 3 Professionals (Ranjeet , Ranbir and Saket ) will conduct this session.

Duration : 5 Hours

Contribution: 400 Rupees / Free for Students

Registration Page:

http://www.meraevents.com/event/an-overview-session-on-itil-v3