January 11, 2011
Answer: It depends, and therein lies the problem with KM. I think most initiatives to date have failed and a healthy % of the successes reported have some healthy rationalisation involved.
One that actually moves to tangible practice from the theory and talk! It's a space that has quickly filled with a lot of snake oil sales and waffle. Good KM for me is one that not only satisfies those who intuitively understand that the meaningful transfer of knowledge in itself translates to value, but also satisfies those who believe that a bottom line benefit must be clearly demonstrated. The latter demand, though much narrower helps to keep the former on track.
Principal @ "Think Quick", specialising in training and facilitating in new and different ways of thinking & Director of "A Future with Elephants" designing & implementing lateral means to delay Asian Elephant extinction. KMLF member for 9 years.