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Aprill A.



Member since:

March 18, 2014


How do you feel a lack of knowledge management impacts the organisation?

A lack of knowledge management is a risk to the organisation—knowledgeable people leave, effort is wasted on rework, and customers are left waiting for answers longer.

What constitutes good Knowledge Management practice in your eyes?

Regular lessons learned huddles that become routine and habitual. Knowledge Centred Support practices in the customer/IT support environment so that capture and reuse of knowledge becomes a byproduct of the support process, rather than an additional effort requiring extra time and resources.

What is your Twitter ID if you have one?



itSMF board member, KM consultant.

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