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VMware Enterprise Desktop Support - Broomfield, CO

A former member
Post #: 6
Posting Title: Technical Support Engineer - Enterprise Desktop


About Us: VMware (NYSE: VMW), the global leader in cloud infrastructure, delivers customer-proven virtualization solutions that significantly reduce IT complexity. VMware accelerates an organization’s transition to cloud computing, while preserving existing IT investments and enabling more efficient, agile service delivery without compromising control. With annual 2010 revenues of $2.9 billion, more than 250,000 customers and 25,000 partners, VMware helps organizations of all sizes lower costs, preserve freedom of choice and energize business through IT while saving energy—financial, human and the Earth’s. Our award-winning technology, market-leading position and culture of excellence provide our 9,000+ employees in 40+ locations worldwide with a platform for professional growth and the excitement of being an early-stage innovator.


Why work for our Division: The VMware Global Support
Services (GSS) team supports over
10,000 companies running VMware
servers in over 100 different
countries. GSS provides time-zone
optimized coverage throughout five
support centers globally. The GSS
team supports the entire suite of
VMware products for global
customers and partners and
participates in developing new
products and new versions of
current products. GSS team
members also participate in product
delivery strategy, product
documentation, discussion forums
with customers, and expert
documents publishing. A
commitment to excellence and
customer advocacy pervades the
GSS team, and the work
environment fosters intellectual
stimulation through exchanges with
internal and external customers.
The VMware GSS team members
are the “best of the best” supporting
business-critical applications in a
virtual infrastructure.


Why work with our group: Engineers support over 6,000
companies running VMware servers
in over 100 different countries. They
support the entire suite of VMware
products for global customers and
partners, interfacing with them via
the phone, email, and web. They
resolve customer technical issues
through diligent research,
reproduction, and troubleshooting
utilizes system administration,
networking, and storage skills.
Managers of Technical Support are
responsible for managing highly
skilled technical support teams.
They work closely with our
Technical Support Management
team, Engineering, Sales, and
Product Marketing teams to ensure
that VMware is delivering overall
superior service and support to our
customers.


Job Description Responsibilities

- Respond to customer inquiries,
primarily by telephone and e-mail
- Work flexible schedules, which
may include evenings, weekends or
holidays
- Resolve customer technical issues
through diligent research,
reproduction, and troubleshooting
- Work directly with other technical
support staff, quality assurance,
engineering, sales, marketing,
operations, and administration to
resolve problems
- Document all technical inquiries,
develop and review content for
knowledgebase
- Help test alpha and beta products

Requirements:

- Experience in providing Linux/UNIX
and Windows technical support to
customers
- Experience with trouble-shooting
hardware related issues
- Experience troubleshooting 3rd
party application integration
- Experience troubleshooting
operating system support
- Experience in Performance
troubleshooting
- Excellent interpersonal skills
- Strong in spoken and written
English
- Minimum of 2-3 years experience
in software and hardware
- B.S. in Computer Science,
Electrical Engineering, Math, or
equivalent work experience
- Working knowledge of Microsoft
(Windows Server 2003, Windows
2000, Windows NT, Windows 98,
95, and 3.1; MS-DOS), plus x86
platforms, devices, and networking

Highly Preferred Skills

- Experience with VMware
Workstation and / or GSX Server
- Experience with database related
technology and administration (SQL
Server, Oracle, DB2, etc)
- Experience troubleshooting
terminal
- Experience with Servers (Dell, HP,
IBM, etc)
- Experience with Server
Management Software
- Experience with Domain
integration / Active Directory
- Working knowledge of Novell
NetWare or MacOS
- Experience with scripting and
programming
- Experience with firewalls and
security related issues

Please apply online: http://jobs.vmware.co...­
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